Research Updates

Mindfulness intervention helps call centre workers

Gabrielle Lis

Stressed-out call centre workers see persistent benefits from an 8-week meditation program - especially when they meditate with workmates.

As far as stressful customer service jobs go, “call centre based debt collection” is a doozy. Call centre work is notoriously low on autonomy and high on demands, often with a bonus serve of “your supervisor is listening to everything you say” thrown in. To add to the strain, many people are…we’ll call it uninhibited…in the ways they speak to call centre workers. But call centre workers who ring up r...

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