Research Updates

Perspective check: Claims leaders versus frontline claims professionals

RTWMatters team

Nine takeaways from US research comparing the perspectives of claims leaders to those on the front line.

Frontline claims professionals are workers who directly handle and adjudicate claims, for example case managers, claims adjuster, claims examiners and claims associates. Here are nine action-inspiring takeaways from US research comparing the views of frontline workers with those higher up in claims organisations.  Rule of thumb known to frontline workers: don't dispute, unless you're REALLY sure (or want the claim to cost more) Organis...

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