Research Updates

You didn't tell me that: Unfair communication and mental health

RTWMatters team

More Australian research supports the link between mental health struggles amongst workers' compensation claimants and perceptions that the system is unfair - and suggests that unfairness around the provision of information is reasonably common.

Most injured workers say that claims agents are polite and respectful, which bolsters feelings of fairness. A sizeable minority of workers do not feel that their claims agent explains the claims process carefully or completely, or considers their specific needs when communicating with them. These experiences can lead to feelings of unfairness. Workers who perceive the claims process to be unfair are more likely to have conflict with their cla...

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