Research Updates

When there’s a fraction too much friction — communication and collaboration between stakeholders promotes RTW

Lauren Finestone

What impact does friction between workers’ comp stakeholder have on the effective rehabilitation and timely return-to-work of injured workers? And what’s the reason for this friction?

Helping injured or ill workers get back to work can be complex. It’s not just a matter of physical recovery. A range of inter-connected social, psychological and systemic factors also pay a part. One of those factors is that successful RTW requires many different scheme participants — health care providers, employers and case managers — to communicate and collaborate.  This is one of the main messages of the It pays to ca...

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Published 01 December, 2022