In our busy lives and demanding jobs it can be hard to remember in the moment what the best thing is to say to an injured worker or a patient.  Sometimes pre-written communication can be helpful. Not as prescriptive, word-for-word, 'can't-be-changed', lines that you read out like a robot. But rather written suggestions that you can use as prompts to help you get the message across, but in a way that sounds like you. We were interested to f...