Research Updates

How useful are scripted messages? — the link between evidence and practice

Lauren Finestone

What does the evidence say about using scripted messages to communicate with people?

In our busy lives and demanding jobs it can be hard to remember in the moment what the best thing is to say to an injured worker or a patient.  Sometimes pre-written communication can be helpful. Not as prescriptive, word-for-word, 'can't-be-changed', lines that you read out like a robot. But rather written suggestions that you can use as prompts to help you get the message across, but in a way that sounds like you. We were interested to f...

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