In workers’ compensation, as in love, sorry seems to be the hardest word. Employers and insurers are frequently advised to avoid apologising for fear of admitting liability. However, this aversion to apologies may be doing more harm than good, according to a paper by NSW Deputy Ombudsman Chris Wheeler. Apologies are likely to result in quicker resolution of claims as well as better outcomes for employers and workers. ...
To read the entire article, please log in or reset your password.
If this is your first visit, and you are a registered South Australian RTW Coordinator, please subscribe here to access this and other resources.
ReturnToWorkSA has partnered with Return to Work Matters to provide South Australian Return to Work Coordinators with a free online resource. This website gives coordinators access to practical injury management tools and instructive articles that summarize the findings of evidence based research.
To read the entire article, please log in or reset your password.
If this is your first visit, and you are a registered South Australian RTW Coordinator, please subscribe here to access this and other resources.
ReturnToWorkSA has partnered with Return to Work Matters to provide South Australian Return to Work Coordinators with a free online resource. This website gives coordinators access to practical injury management tools and instructive articles that summarize the findings of evidence based research.