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Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.
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Lauren Finestone
Evidence shows empathy improves care. But the real challenge is embedding it across teams and organisations.
Lauren Finestone
A study revealed that doctors only elicit patients’ real concerns one-third of the time, and when they do, they can't wait even 11 seconds before interrupting.
Lauren Finestone
A web application called PRATICAdr helps workers with mental health issues return to work successfully.
Lauren Finestone
Workers who receive support from their supervisors are less likely to experience bullying or distress and the desire to leave their jobs when bullying does occur.
Lauren Finestone
Healthcare practitioners can worsen their patients’ condition if they communicate negative biomedical beliefs about low back pain.
Lauren Finestone
A UK study highlights the important role that supervisors, senior managers and workplace culture play in how well workers do when they return to work after being on sick leave.
Lauren Finestone
The fears that the people around injured workers — their employers, family members and GPs — have about pain and (re)injury can influence RTW. Everyone involved in the RTW process must get the message that the benefits of returning to work out
RTWMatters team
This 4 minute video features Dr Mary Wyatt and is an excerpt from our series of 20 elearning modules.
Lauren Finestone
When StateCover Mutual decided to invest in the injury management capability of its member councils, it pulled out all the stops
Lauren Finestone
When a worker is injured on the job, the phone calls, letters and conversations that follow can shape their recovery just as much as the medical treatment they receive.
Lauren Finestone
In healthcare and injury management outcomes are shaped as much by how we communicate as by what we do.
Lauren Finestone
A panel at the 2025 PIEF conference shared a picture of a system doing its best within real constraints, and a set of opportunities to strengthen it over time.
Lauren Finestone
An American industry expert’s personal experience of navigating the workers’ comp system is just as relevant in the Australian context.
Tanya Cambey
Tanya Cambey explains, from a lived experience perspective, why catastrophising after a workplace injury is a natural and understandable response to pain, uncertainty and a complex claims process, and what insurers and claims managers can do to help.
