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Articles about 'Communication'

Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.

This summary page lists all of the articles available under the topic you selected. Click the topics in the left hand column to display other topics of interest.

Supervisor support shields employees from the effects of workplace bullying

contributorLauren Finestone

Workers who receive support from their supervisors are less likely to experience bullying or distress and the desire to leave their jobs when bullying does occur.

‘It's just bone crunchin’ on bone’ — an example of non-recovery-oriented messaging

contributorLauren Finestone

Healthcare practitioners can worsen their patients’ condition if they communicate negative biomedical beliefs about low back pain. 

What sustains RTW success for workers with mental and musculoskeletal conditions?

contributorLauren Finestone

A UK study highlights the important role that supervisors, senior managers and workplace culture play in how well workers do when they return to work after being on sick leave.

The social network — how others’ fears about pain affect RTW

contributorLauren Finestone

The fears that the people around injured workers — their employers, family members and GPs — have about pain and (re)injury can influence RTW. Everyone involved in the RTW process must get the message that the benefits of returning to work out

Video - Active listening

contributorRTWMatters team

This 4 minute video features Dr Mary Wyatt and is an excerpt from our series of 20 elearning modules.

Webinar recording — Mastering Workplace Communication: Implementing the IECCC Framework for Better Recovery Outcomes

contributorDr Mary Wyatt & Rhea Mercado

Dr. Mary Wyatt and Rhea Mercado share practical insights from the new It Pays to Care initiative Messaging Matters - The IECCC Framework.

Why the right type of conflict can be good for workplaces

contributorLauren Finestone

We should spend more time not trying to eliminate conflict at work but creating the ‘right kinds of conflict’.

Collaboration is key in RTW. But what makes it easy or hard to do?

contributorLauren Finestone

A study suggests some basic conditions are needed for achieving ‘easy’ collaboration between stakeholders supporting people RTW.

Webinar recording - Medical Case Conferences: A Field Guide to Building Trust

contributorRhea Mercado

Rhea Mercado of The Intelligent Rebellion delivers an engaging webinar that explores the elements of trust in medical case conferences. Learn practical strategies and messages to build a collaborative and trusting relationship with doctors and workers, es

Updated guidelines for treating PTSD in emergency workers

contributorLauren Finestone

Updated guidelines provide more detailed guidance on how to assess, treat and manage the rehabilitation of emergency workers with PTSD.

The positivity prescription for better recovery and RTW outcomes

contributorLauren Finestone

Having a positive attitude can help recovery and RTW.

Speak to recover — the art of messaging in injury care (Part 2)

contributorDr Mary Wyatt

Dr Mary Wyatt explores the effects of communication on work-related injuries. In Part 2 of this summary of her webinar, she uses the example of back pain to explore what messages we usually give patients, and how we can do better.

Speak to recover — the art of messaging in injury care (Part 1)

contributorDr Mary Wyatt

Dr Mary Wyatt explores the effects of communication on work-related injuries.

It pays to share (evidence-based messages)

contributorRTWMatters team

Ten reasons to share the key messages from It Pays To Care with everyone who works with workers’ compensation claimants.