Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
&
Topics

Tools and Templates

Tools
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Templates

eLearning Modules

eLearning
Modules

About this site

About
this
site

Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

You say it best when you say nothing at all: Effective listening

contributorScott Sanderson

Have you ever been told you are a poor listener? Maybe you have, but you weren't paying attention?!

Active listening eTool

contributorScott Sanderson and Gabrielle Lis

Don't just hear the words, listen to them. These five steps to becoming an active listener will help you build a better workplace.

They're the voice, try and understand it

contributorScott Sanderson

Improving your workplace with employee surveys.

Attitudes can be the biggest disabilities

contributorMary Harris

When it comes to returning people back to work, it's not just important to discuss the RTW process or procedures.

Communicating up

contributorGabrielle Lis

Effective upwards communication is good for your career and can help you establish a best practice injury management system. How is it done?

Job Rotation - 3

contributorDr Mary Wyatt

We explore the key elements of introducing and implementing job rotation.

Job Rotation - 2

contributorDr Mary Wyatt

Overcome the common barriers to job rotation and ensure employee buy-in.

Calculating absenteeism costs

contributorGabrielle Lis

Calculating the costs of absenteeism will help you make the case for better injury management systems and investment in health and wellbeing.

Estimating turnover costs

contributorGabrielle Lis

Making the business case for best practice injury management? There are simple methods to assist you in calculating the rate and cost of staff turnover in your organisation.

Job Rotation - 1

contributorDr Mary Wyatt

Want to boost productivity, improve job satisfaction and reduce the incidence of musculoskeletal injuries?

Partner support

contributorElizabeth Quinn

This case study looks at how involving and supporting the partner of an injured worker assists the RTW process.

White collar, blue collar

contributorGabrielle Lis

Are you a RTW professional daunted by the prospect of working with a predominantly blue collar workforce? You're not alone. Here are ten tried and tested tips for building rapport.

Webinar: Back Pain and return to work

contributorDr Mary Wyatt

Back pain accounts for a large proportion of injury claims, and a higher proportion of long term disability. Medical issues are important, but how the workplace deals with the employee has a greater impact on outcomes.

"How do I find meaningful alternate duties?"

contributorTom Barton

We respond to a common RTW Coordinator question.