8 steps for tackling long-term cases - Part 1
Picking up a long-term case for the first time can seem daunting. Here are a series of steps to help you structure your approach.
1. From the outset, identify what you want to achieve. Is your aim to help the person back to work? Or is your role to simply process the claim in an efficient and effective way for you and the claimant? Do you consider there is a need to rationalise treatment? Is your aim to settle the claim, to work with the claimant to get to an endpoint where the claim is finalised? Being clear on what you want to achieve will help streamline yo...