Demystifying emotional intelligence

Celia Prosser

EI and its practical application for RTW outcomes

For many years I worked as an RTW Co-ordinator. Many of the claims I used to manage had nothing to do with the actual injury and everything to do with relationships in the workplace. You may agree that in a lot of these cases, by the time the RTW Co-ordinator is involved it’s like closing the gate after the horse has bolted. There can be unresolved feelings of resentment, bitterness and victimisation, and sustainable return to work is of...

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