Decision-making justice: Part three

Dr Mary Wyatt

What works and what does not work in the decision making process. A must read for claims / case managers.

Back when I was in general practice in the 90s, one of my patients was incredibly determined his hernia claim should be accepted. One could understand he wanted the claim accepted, but his level of determination stood out and he just wasn’t going back to work until he had fully recovered. It took a while to understand what was going on. He eventually explained his claim for a back strain two years prior to the hernia had been knocked back. ...

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