Articles

Influence: Stop talking! Four keys to listening

Carolyn Mounce

To be heard is a powerful experience, and for your claimant it will make them feel safer, more secure and begin to trust.

Most people believe they are good listeners, yet to be truly heard is a profound experience. Take a moment and consider this: Think of a person you have known who you considered to be a great listener. What was the one key thing that made you think they were a great listener? What were two more things that made you think that you were being heard? How did they make you feel? Now let’s contrast that!...

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