Influence: The gentle art of disagreeing

Carolyn Mounce

Real influence is when you build from agreement, not from conflict; to align and lead rather than to try and overcome resistance.

We have covered a lot of territory in the first four articles and I trust you find them useful. As neuroscience continues to open up, the findings around triggers for persuasion and influence have been quickly adopted in sales and marketing – and they provide untapped opportunities in fields like return to work. In our previous articles we have seen that the case manager can begin to use some of these triggers by: Acknowledgi...

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