Articles

Influence: Language - a goldmine of potential

Carolyn Mounce

What do you think of when you think of the words: injured worker, claimant, client, worker? Are your thoughts different? How does that impact return to work?

Where do you fit in your “scheme”? Are you the insurer, the agent, the case manager, the injury management advisor, the senior executive, the regulator, the government official, the scheme strategist, the actuary, the general practitioner, the specialist, the allied health provider, the rehabilitation provider, the employer, the return to work coordinator, the self-insured, the plaintiff lawyer, the lawyer, the advocate, the union ...

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