Said or unsaid, words matter

RTWMatters team

Six powerful phrases that are heard too often, or not often enough, in the field of RTW and workers’ comp.

Have you heard, said, or felt the lack of any of these lately? 1. Say it more: "I'm sorry you got hurt." This seems like a no-brainer, doesn't it? However, many injured workers say they wait in vain for compassion from supervisors and colleagues. Wesley G. Marshall, commissioner of the Virginia Workers' Compensation Commission, told Workers Compensation News in the US: “In 23 years in private practice representing injured workers, I can...

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