Articles

Claims intake at WorkCover Queensland — Insights from the introduction of a biopsychosocial framework

Lauren Finestone

A partnership between researchers and a workers compensation insurer (WorkCover Queensland) is an example of what can be done when evidence informs practice.

Workers can find engaging with work injury insurers and the claims processes — particularly delays in decisions, rigid processes and poor communication — stressful, and this can get in the way of a successful RTW.  Case managers therefore have a critical role in achieving successful outcomes for employers and workers. In this webinar from the Healthy Working Lives Research Group we look at WorkCover Queensland’s pilot of a...

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Published 29 June, 2022 | Updated 19 July, 2022