The case for empathy — not just a buzzword in workers’ comp
Empathy is not just a buzzword in workers' compensation. It’s a powerful tool that can transform our interactions with and lead to better outcomes for injured workers.
Empathy. We talk about it a lot. But what is it, exactly? What does it mean in our work injury schemes? And how can we develop it? We were inspired by an article in WorkersCompensation.com — an American subscription-based online resource — about the impact of empathy on injured workers. So we thought we’d summarise the key points and add some practical tips for how RTW professionals can develop it to improve outcomes for injure...