RTW Coordinator: essential qualities and attributes
A return to work (RTW) coordinator in the Australian context helps an injured worker with workplace-based support as well as regulatory guidance while they are ill or injured. This study aims to identify the skills and attributes needed in the role.
Focus groups were conducted with RTW coordinators in six major Australian cities. Participants were required to have at least two years of experience in their role, and to have been involved in the development of RTW policies and procedures. The researchers conducted a thematic analysis of the discussions to identify meaningful patterns and themes. This study aimed to “explore the perceptions and experiences of currently employ...