Research Updates

The talking heart of RTW

RTWMatters team

What kinds of communication skills do supervisors need to support injured workers?

At heart, there’s a real simplicity to good communication. “Simple things like…having eye contact with someone when you’re speaking to them, making sure that that person feels valued and feels important when you’re talking to them about their injuries. Not being distracted by your phone. Making the time for them.” As the quote above demonstrates, there's also a fair bit of heart. We borrowed the...

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