Top five insurer fails: Injured workers talk

Gabrielle Lis

In workers’ compensation systems across the world, injured workers describe predominantly negative interactions with insurers. We share the low-down from recent qualitative research.

Insurers play a key role in most Australian workers’ compensation jurisdictions, not only underwriting the system financially but also managing claims. In this way, insurers are a linchpin between injured workers, employers, treating practitioners and the relevant compensation authority. Conscious of this pivotal position, researchers have begun to ask injured workers about their interactions with insurers. Overall, the news is not g...

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