Articles

Consequences of insurers behaving badly

Gabrielle Lis

When interactions with insurers are negative, workers’ compensation claimants describe serious consequences for mental health, financial stability, family relationships and recovery.

Previously on RTWMatters, we’ve revealed the top five fails of insurers in workers’ compensation systems, as described by claimants in the system. These “fails” comprise: Setting the scene for an adversarial relationship to develop; Poorly organised systems; The disempowerment of workers; Perceptions that insurers manipulate the system to the disadvantage of workers; and Perceptions ...

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