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Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.
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Lauren Finestone
This is the second article in the 3-part series from a recent Pain Revolution event featuring Professor Tamar Pincus in conversation with Professor Lorimer Moseley AO.
Lauren Finestone
This is the first of a 3-part article based on a conversation between Professor Tamar Pincus and Professor Lorimer Moseley AO. Part 1 looks at validation. What it is, what it does to the brain and why it may be the single most important thing that happens
Lauren Finestone
AI-driven analysis of phone conversations is helping Gallagher Bassett understand service gaps, reduce complaint risk and support claims managers exposed to challenging calls.
Jennifer Chate
This webinar draws from Jennifer Chate’s lived experience of psychological injury and return to work and offers practical insight into what supports recovery, reduces harm, and builds psychological safety
Lauren Finestone
Jennifer’s story shows how hidden trauma can follow people into their jobs and shape how they react to and cope with events at work. She has a practical, human approach to building workplaces where mental health is recognised, protected, and valued.
Lauren Finestone
Injured workers often struggle to understand medical jargon. RTW professionals can improve health literacy by using plain language, checking understanding and linking information to real life so workers can better engage in their care and return to work s
Dr Mary Wyatt & Rhea Mercado
Dr. Mary Wyatt and Rhea Mercado share practical insights from the new It Pays to Care initiative Messaging Matters - The IECCC Framework.
Lauren Finestone
We should spend more time not trying to eliminate conflict at work but creating the ‘right kinds of conflict’.
Lauren Finestone
A study suggests some basic conditions are needed for achieving ‘easy’ collaboration between stakeholders supporting people RTW.
Rhea Mercado
Rhea Mercado of The Intelligent Rebellion delivers an engaging webinar that explores the elements of trust in medical case conferences. Learn practical strategies and messages to build a collaborative and trusting relationship with doctors and workers, es
Lauren Finestone
Empathy is not just a buzzword in workers' compensation. It’s a powerful tool that can transform our interactions with and lead to better outcomes for injured workers.
Lauren Finestone
Updated guidelines provide more detailed guidance on how to assess, treat and manage the rehabilitation of emergency workers with PTSD.
Lauren Finestone
Having a positive attitude can help recovery and RTW.
Dr Mary Wyatt
Dr Mary Wyatt explores the effects of communication on work-related injuries. In Part 2 of this summary of her webinar, she uses the example of back pain to explore what messages we usually give patients, and how we can do better.
