Click the links below to display all articles on that topic
Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.
This summary page lists all of the articles available under the topic you selected. Click the topics in the left hand column to display other topics of interest.
Carolyn Mounce
Building immediate rapport in return to work can turn adversary into ally.
Carolyn Mounce
Are the latest sales and marketing techniques an untapped resource in return to work?
Nick Kendall
A research review of telephone use for case management was released in the UK this year. Learn about the skills and resources required to be effective with telephonic case management.
Dr Mary Wyatt
Telephonic methods can be used to assess the clinical and work participation needs of people with common health problems.
Tom Barton
What is the evidence that telephonic case management works, and what are the benefits?
Sonya Faull
These tips will help ensure that you get great results from your rehabilitation provider. Remember that it's a partnership!
Robert Aurbach
Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed.
Stefanie Garber
Offering injured workers an apology is likely to decrease long-term claims and improve outcomes for all parties.
Dr Mary Wyatt and Stefanie Garber
People respond to positive acts with positive deeds of their own. Increasing positive experiences could boost return to work rates.
Dr Mary Wyatt and Stefanie Garber
Workers' compensation is plagued by low trust levels - increasing goodwill in the system could boost return to work rates.
Dr Phillip Meyerkort
This webinar explores how RTW Coordinators and Claims Managers can communicate effectively with treating practitioners to establish a cooperative relationship.
Paul Coburn
Occupational physiotherapy expert Paul Coburn explains the principles of good physiotherapy and how you can positively influence practitioners.
Robert Aurbach
Rob Aurbach talks about the neuroplasticity, and the impact of negative messages on pain and return to work.
Joe Dunn
An interview with psychiatrist Dr Joe Dunn on improving relationships with doctors, and some of the other complexities of the patient, doctor, insurer interaction.
