Click the links below to display all articles on that topic
Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.
This summary page lists all of the articles available under the topic you selected. Click the topics in the left hand column to display other topics of interest.
Louise Marshall
Better ways of delivering bad news
Scott Sanderson
Have you ever been told you are a poor listener? Maybe you have, but you weren't paying attention?!
Scott Sanderson and Gabrielle Lis
Don't just hear the words, listen to them. These five steps to becoming an active listener will help you build a better workplace.
Gabrielle Lis
Effective upwards communication is good for your career and can help you establish a best practice injury management system. How is it done?
Gabrielle Lis
Are you a RTW professional daunted by the prospect of working with a predominantly blue collar workforce? You're not alone. Here are ten tried and tested tips for building rapport.
Gabrielle Lis and Dr Mary Wyatt
People who believe they've been treated unfairly have lower functional ability than those who think that they've had a fair go. How can you get them past the victim mentality?
Gabrielle Lis
Know what you want from people at work, but not how to get it? Learn how to talk the talk, and frame your requests assertively.
Gabrielle Lis
Passive. Aggressive. Assertive. How does your professional communication style affect your working life?
Dr Mary Wyatt
Getting the information you need to facilitate RTW shouldn't be as painful as pulling teeth - you just need to ask the right questions...
Gabrielle Lis and Dr Mary Wyatt
Read our guide to fearless RTW Coordination leadership, then take up our Choose Your Own Adventure Leadership Challenge!
Gabrielle Lis
Taking ages to recover and return to regular duties after a workers' compensation claim? Make some noise!
Gabrielle Lis
Shh! The low-down on confidentiality, return to work and workers' comp.
Tom Barton
Why don't doctors communicate well when returning patients to work? Let's consider ways of helping them to.
Gabrielle Lis
Tips for supervisors who have their doubts about a worker's injury or compensation claim.
