Nick Kendall

A research review of telephone use for case management was released in the UK this year. Learn about the skills and resources required to be effective with telephonic case management.

Dr Mary Wyatt

Telephonic methods can be used to assess the clinical and work participation needs of people with common health problems.

Tom Barton

What is the evidence that telephonic case management works, and what are the benefits?

Sonya Faull

These tips will help ensure that you get great results from your rehabilitation provider. Remember that it's a partnership!

Mandy Stuart & Carol Churchill

Bullying/harassment claims can be complex to assess and manage. A thorough assessment may require an investigation.

Robert Aurbach

Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed.

Stefanie Garber

Employers and supervisors are key components of the return to work process. Without their support, a return to work program is unlikely to lead to a successful outcome.

Stefanie Garber

Each client comes with their own unique history, personality and circumstances.

Stefanie Garber

Despite the best efforts of the return to work manager, some cases seem to make little progress. Looking beyond the physical injury for solutions can help boost a client's chances of returning to work.

Stefanie Garber

How can Return to Work professionals prevent suspicion and mistrust from derailing a claim?

Stefanie Garber

Most workplaces have trained first aiders to respond to emergencies. But what if the emergency is mental health related?

Stefanie Garber

The support offered to a worker with catastrophic injuries can be vital to the person's recovery.

Stefanie Garber

Encouraging a client with a chronic injury to "manage" their condition may have better long-term outcomes than a quick fix.

Stefanie Garber

Offering injured workers an apology is likely to decrease long-term claims and improve outcomes for all parties.