Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
&
Topics

Tools and Templates

Tools
&
Templates

eLearning Modules

eLearning
Modules

About this site

About
this
site

Articles about 'Communication'

Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.

This summary page lists all of the articles available under the topic you selected. Click the topics in the left hand column to display other topics of interest.

What sustains RTW success for workers with mental and musculoskeletal conditions?

contributorLauren Finestone

A UK study highlights the important role that supervisors, senior managers and workplace culture play in how well workers do when they return to work after being on sick leave.

Video - Active listening

contributorRTWMatters team

This 4 minute video features Dr Mary Wyatt and is an excerpt from our series of 20 elearning modules.

Collaboration is key in RTW. But what makes it easy or hard to do?

contributorLauren Finestone

A study suggests some basic conditions are needed for achieving ‘easy’ collaboration between stakeholders supporting people RTW.

Webinar recording - Medical Case Conferences: A Field Guide to Building Trust

contributorRhea Mercado

Rhea Mercado of The Intelligent Rebellion delivers an engaging webinar that explores the elements of trust in medical case conferences. Learn practical strategies and messages to build a collaborative and trusting relationship with doctors and workers, es

It pays to share (evidence-based messages)

contributorRTWMatters team

Ten reasons to share the key messages from It Pays To Care with everyone who works with workers’ compensation claimants.

When inactivity hurts and movement heals

contributorLauren Finestone

An important message for healthcare providers to give injured workers is that inactivity is more risky than moving.

Messages to help people with back pain get their lives back

contributorLauren Finestone

Anne’s story compares how positive and negative messages about the body have a huge impact on how they recover from back pain (or not).

The power of words in health (Part 3) — 5 tips to shift the way you talk about osteoarthritis

contributorLauren Finestone

Five suggestions for how clinicians can shift the conversation from an ‘impairment’ to a ‘participatory-based’ approach to osteoarthritis.

The power of words in health (Part 2) — changing the conversation about osteoarthritis

contributorLauren Finestone

Clinicians and people with knee osteoarthritis can shift the conversation about osteoarthritis from an ‘impairment-based‘ conversation to a ‘participatory-based’ one.

The power of words in health — changing the conversation about osteoarthritis (Part 1)

contributorLauren Finestone

How we talk about health profoundly impacts how we think and act when managing our well-being.

Words, language and collaboration matter in returning to ‘good work’

contributorLauren Finestone

Four experts discuss the idea of ‘good work’ and how collaboration can achieve better outcomes for injured workers.

In the hands of the gods? Spinal injuries from a worker’s perspective

contributorLauren Finestone

A ‘recovering interventional spine physiatrist’ makes the case for spine clinicians paying more attention to what patients know and say about their low back pain.

The role of general practitioners in worker rehabilitation — insights from the research

contributorLauren Finestone

General practitioners clearly play a critical role and we ask them to do a lot in a complex environment with multiple stakeholders. What is their experience of the work injury insurance system in Australia?

RTW: from policy to practice. How to make change happen

contributorLauren Finestone

The 'It Pays to Care' report calls for change in our work injury schemes, but recognises that change is hard, even when we know what we need to do. One model that looks at ‘organisational readiness for change’ may help us.