Thousands of best-practice articles and time-saving tips, tools and training resources for those engaged in improving outcomes for injured or ill employees
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The ‘employer effect’ — Why what happens at work matters most
When a worker is injured, the clock starts ticking. And the most important variable in what happens next isn't the severity of the injury, the treating doctor or even the workers' comp system. It's the employer.
What AI sentiment analysis is revealing about claims and caller experience
AI-driven analysis of phone conversations is helping Gallagher Bassett understand service gaps, reduce complaint risk and support claims managers exposed to challenging calls.
Communication, pain and recovery — Part 1: Still waiting to be heard
This is the first of a 3-part article based on a conversation between Professor Tamar Pincus and Professor Lorimer Moseley AO. Part 1 looks at validation. What it is, what it does to the brain and why it may be the single most important thing that happens in any consultation or case conversation.
Communication, pain and recovery — Part 2: not all reassurance is useful
This is the second article in the 3-part series from a recent Pain Revolution event featuring Professor Tamar Pincus in conversation with Professor Lorimer Moseley AO.
