When injured workers reflect on their workers' comp claims experience, it's how their claims manager made them feel, not what they told them, that they remember. QBE’s Customer Excellence Program supports case managers to ‘be more human’ in their interactions with injured workers.
Thousands of best-practice articles and time-saving tips, tools and training resources for those engaged in improving outcomes for injured or ill employees
Whatever your role in RTW, we support you
Read a selection of RTWMatters’ articles by role
Connecting you with industry experts
Register for our next webinar on 29th November 2022
Help us, help you
Join or share our resources and help improve RTW
We respond to a Return to Work Coordinator's query about resolving problems between employers and insurers.
What impact does friction between workers’ comp stakeholder have on the effective rehabilitation and timely return-to-work of injured workers? And what’s the reason for this friction?
It’s the people who have first-hand experience of a service or system that can give the most valuable feedback about what works and what doesn’t. Participants in the Victorian injured worker outcome study tell us what they think.
My RTWMatters subscription has constantly given me readily accessible resources to support my role across a range of industries
Coming from an allied health background, I find articles relating to evidence based practice incredibly helpful