Waiting for claims to land is not a strategy
Data scientist and organisational psychology researcher Tim Ballard tracks workers' compensation trends in Australia. His findings make a compelling case for a different kind of attention.
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This series is published in partnership with It Pays to Care, articles by Tanya Cambey and Dr Mary Wyatt.
Latest articles
How you say it matters — The case for better communication in workers’ comp
When a worker is injured on the job, the phone calls, letters and conversations that follow can shape their recovery just as much as the medical treatment they receive.
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In healthcare and injury management outcomes are shaped as much by how we communicate as by what we do.
Trust, time and training — building a better system for compensable medicine
A panel at the 2025 PIEF conference shared a picture of a system doing its best within real constraints, and a set of opportunities to strengthen it over time.
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