Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
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Topics

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Tools
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eLearning Modules

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About this site

About
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site

Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

I'm a RTW Coordinator and my work won't listen to me!

contributorAnna Kelsey-Sugg

What approaches can you take in the all-too-common situation of needing to convince others that good RTW is worth the effort?

What skills do I need as a RTW Coordinator?

contributorAnna Kelsey-Sugg

And how do I get those skills? Are they the same for Coordinators in companies of all sizes?

Q&A: The first five minutes

contributorGabrielle Lis

What happens in the first five minutes after injury affects health outcomes and costs. And your time starts...

Seeking: a doctor who talks and listens

contributorAnna Kelsey-Sugg

How to recognise doctors who are good communicators - and why it's in your interest to seek them out.

Top ten reasons to have a health and wellbeing program

contributorGabrielle Lis

Need some ammunition to make the case for investment in health and wellbeing? Look no further than our latest top ten...

Sprains and strains causing RTW pain?

contributorGabrielle Lis

How-to Guide: Using modified duties to promote durable return to work.

Conflict Cookie #4: Making the most of conflict

contributorGabrielle Lis

Conflict driving you crazy? Use it to drive innovation...

Manage people, not musculoskeletal symptoms

contributorGabrielle Lis

Ignoring the non-physical causes of musculoskeletal problems leads to very poor outcomes in this all too familiar case study.

Conflict Cookie #3: Managing conflict

contributorGabrielle Lis

It's a waste to sweep cookie crumbs under the carpet, and the same goes for conflict. Don't ignore workplace conflict: manage it.

Zeroing in on risky business: Hazard assessment and musculoskeletal disorders

contributorGabrielle Lis

We take a look at the non-physical work factors that contribute to musculoskeletal disorders

Conflict Cookie #2 Recognising conflict

contributorGabrielle Lis

Recognising conflict BEFORE you trip over it is essential for managing successful return to work.

Small business, big problems?

contributorAnna Kelsey-Sugg

Smaller businesses don't necessarily have fewer problems with return to work - simply different ones. The Australian Industry Group's Tracey Browne talks us through the variations.

Top ten easy steps for improving workplace culture

contributorAnna Kelsey-Sugg

Good workplace culture fosters loyal employees who want to remain at their workplace.

Conflict Cookie #1: What kinds of conflict happen in the workplace?

contributorGabrielle Lis

Remember how your mum taught you to turn lemons into lemonade? In this series of bite-sized articles, we make cookies out of conflict!