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• Background to this publication
  • RTW Matters publication
• Return to work results
  • RTW Rates
    • RTW rate
    • Durable RTW
    • Non-durable RTW
  • Length of time back at work
    • Length of durable RTW
    • Length of non-durable RTW
  • Claim information
    • Average claim cost
    • Days compensation paid
  • Readiness to RTW
    • Readiness to RTW
    • Reasons for not feeling ready to return to work
  • What duties did people go back to
    • Suitable duties at RTW
    • Initial RTW duties
    • Initial RTW hours
    • Duties at time of interview
    • Employer at time of interview
    • Continuity of employer and duties
  • Income sources
    • Current compensation status
    • Main source of income at the time of interview
    • Total sources of income at time of interview (including partial RTW)
• Return to work influences
  • RTW plan
    • Development of RTW plan
    • Involvement in RTW plan
    • Helpfulness of RTW plan
    • Given help to follow RTW plan
  • Who helped and who made it harder to RTW
    • Who helped
      • Rehab provider
      • Main supervisor
      • Employer
      • Doctor
      • Insurer
    • Who made it harder
      • Employer made RTW harder
      • Main supervisor made RTW harder
      • Insurer made RTW harder
  • Reasons for not working
  • Workplace culture
    • Work satisfaction
    • Work importance
    • Valued at work
    • Management help RTW
    • Clear policies
    • OH&S spending
  • Making a claim
    • Information needed for putting in a claim
    • Complexity of putting in a claim
• Rating of customer service by insurer/Scheme
  • Communication with insurer
  • Rating of insurer type services
    • Attitude to claim
    • Response to enquiries
    • Provision of accurate info
    • Helpfulness
    • Communication
    • Understanding situation
    • Advice about claim
    • Advice about rights
    • Average customer service rating
  • Rating of overall customer service
• Rehabilitation services
  • Rehabilitation participation
  • Rehabilitation costs
• Demographics
  • Age
  • Previous claim experience
    • Previous claim
    • Previous lost time claims
  • Gender
  • Enterprise size

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