Harry Papagoras

In this webinar, physiotherapist Harry Papagoras, discusses how medical certificates can be used to identify return to work barriers and implement effective management strategies.

Carolyn Mounce

There are four components to creating success - environment, structure, implementation and people. Carolyn Mounce discusses how to bring all of these elements together.

Carolyn Mounce

What do you think of when you think of the words: injured worker, claimant, client, worker? Are your thoughts different? How does that impact return to work?

Carolyn Mounce

How can you reduce resistance and overcome objections?

Carolyn Mounce

Real influence is when you build from agreement, not from conflict; to align and lead rather than to try and overcome resistance.

Carolyn Mounce

What are the right questions to ask in an RTW context? Great questions can have a huge impact on communication.

Carolyn Mounce

To be heard is a powerful experience, and for your claimant it will make them feel safer, more secure and begin to trust.

Robert Aurbach

What if we change the language in the workplace?

Robert Aurbach

How can you change old habits of thinking into new and more positive ones? How can you replace the old record with a brand new one?

Robert Aurbach

The history is not just a formality, but how do you come up with questions to gain a greater insight into a situation?

Robert Aurbach

Various models of interaction between you and the worker are available. It's a matter of choosing the one which for you has the best success rate.

Robert Aurbach

As an RTW professional, how do you feel when faced with assessing a psychological claim, and how can you prepare yourself for the challenges?

Carolyn Mounce

Building immediate rapport in return to work can turn adversary into ally.

Carolyn Mounce

Are the latest sales and marketing techniques an untapped resource in return to work?