Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
&
Topics

Tools and Templates

Tools
&
Templates

eLearning Modules

eLearning
Modules

About this site

About
this
site

Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

Webinar Recording: Employers taking the lead role

contributorKerry Foster

In this webinar Kerry Foster, Director of Active Occupational Health Services, will discuss the importance of the employer’s involvement in the return to work.

Webinar Recording: Engaging others early - The art of influence in return to work

contributorCarolyn Mounce

Building influence without authority and how it can support personal injury management professionals.

Webinar Recording: Adjusting to change

contributorKaren Stevens

Adjusting to change is difficult for all of us, but it can be particularly difficult after a work injury.

Webinar Recording: Understanding others

contributorCarolyn Mounce

The art of influence in return to work

Webinar Recording: Supervisor Training

contributorDr Mary Wyatt

This webinar presentation with PIEF discusses the impact of training supervisors on return to work outcomes.

Webinar Recording: PTSD & Chronic Pain, Dr / Patient Communication

contributorKerrie Shepherd

In this webinar, Kerrie Shepherd, will present the learnings from the IASP Milan World Pain Congress on the interplay of PTSD and chronic pain.

Webinar Recording: The role of the medical certificate in identifying and managing RTW barriers

contributorHarry Papagoras

In this webinar, physiotherapist Harry Papagoras, discusses how medical certificates can be used to identify return to work barriers and implement effective management strategies.

Influence: How can you create an environment of success

contributorCarolyn Mounce

There are four components to creating success - environment, structure, implementation and people. Carolyn Mounce discusses how to bring all of these elements together.

Influence: Language - a goldmine of potential

contributorCarolyn Mounce

What do you think of when you think of the words: injured worker, claimant, client, worker? Are your thoughts different? How does that impact return to work?

Influence: Six tips

contributorCarolyn Mounce

How can you reduce resistance and overcome objections?

Influence: The gentle art of disagreeing

contributorCarolyn Mounce

Real influence is when you build from agreement, not from conflict; to align and lead rather than to try and overcome resistance.

Influence: Want better answers? Ask better questions

contributorCarolyn Mounce

What are the right questions to ask in an RTW context? Great questions can have a huge impact on communication.

Influence: Stop talking! Four keys to listening

contributorCarolyn Mounce

To be heard is a powerful experience, and for your claimant it will make them feel safer, more secure and begin to trust.

Can we change workplace culture by the way we talk?

contributorRobert Aurbach

What if we change the language in the workplace?