Case Management Handbook

Case
Management
Handbook

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About this site

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

Recorded webinar: Case Study & Discussion - Reintegration after a difficult bullying / harassment case

contributorMandy Stuart & Carol Churchill

Bullying/harassment claims can be complex to assess and manage. A thorough assessment may require an investigation.

Reducing disputes is child's play

contributorRobert Aurbach

Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed.

Case study: everyone has a role to play

contributorStefanie Garber

Employers and supervisors are key components of the return to work process. Without their support, a return to work program is unlikely to lead to a successful outcome.

Case study: let the client help you help them

contributorStefanie Garber

Each client comes with their own unique history, personality and circumstances.

Case study: Flexible approaches can kickstart cases

contributorStefanie Garber

Despite the best efforts of the return to work manager, some cases seem to make little progress. Looking beyond the physical injury for solutions can help boost a client's chances of returning to work.

Case study: Impact of suspicion on a claim

contributorStefanie Garber

How can Return to Work professionals prevent suspicion and mistrust from derailing a claim?

Mental health emergencies

contributorStefanie Garber

Most workplaces have trained first aiders to respond to emergencies. But what if the emergency is mental health related?

When disaster strikes

contributorStefanie Garber

The support offered to a worker with catastrophic injuries can be vital to the person's recovery.

Fixing pain versus managing injury

contributorStefanie Garber

Encouraging a client with a chronic injury to "manage" their condition may have better long-term outcomes than a quick fix.

Apologies go a long way in work injury

contributorStefanie Garber

Offering injured workers an apology is likely to decrease long-term claims and improve outcomes for all parties.

Recorded webinar: Bullying, interpersonal conflict and psychological injuries - Dr Doron Samuell

contributorDr Doron Samuell

Whilst psychological injury claims are less common that physical workplace injuries, they represent almost a quarter of the expense that all insurers are incurring as a result of these conditions.

Who gets bullied by whom?

contributorStefanie Garber

An insight into common personality traits shared by victims of bullying, as well as characteristics of bullies, help organisation's prevent workplace harassment.

6 steps to a bully-free workplace

contributorStefanie Garber

Workplace bullying can seem difficult to tackle. A sensitive approach to bullying claims combined with a preventative approach prevent bullying in the long-term.