Case Management Handbook

Case
Management
Handbook

Articles and Topics

Articles
&
Topics

Tools and Templates

Tools
&
Templates

eLearning Modules

eLearning
Modules

About this site

About
this
site

Articles about 'Communication'

Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.

This summary page lists all of the articles available under the topic you selected. Click the topics in the left hand column to display other topics of interest.

What is telephonic case management?

contributorTom Barton

What is the evidence that telephonic case management works, and what are the benefits?

7 Tips for getting the best out of your rehabilitation provider

contributorSonya Faull

These tips will help ensure that you get great results from your rehabilitation provider. Remember that it's a partnership!

Reducing disputes is child's play

contributorRobert Aurbach

Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A parent or teacher most likely gave you exactly what you needed.

Apologies go a long way in work injury

contributorStefanie Garber

Offering injured workers an apology is likely to decrease long-term claims and improve outcomes for all parties.

Do me a favour, fix return to work

contributorDr Mary Wyatt and Stefanie Garber

People respond to positive acts with positive deeds of their own. Increasing positive experiences could boost return to work rates.

Broken trust cripples the compensation system

contributorDr Mary Wyatt and Stefanie Garber

Workers' compensation is plagued by low trust levels - increasing goodwill in the system could boost return to work rates.

Recorded Webinar: Communicating with Doctors - GPs and Specialists

contributorDr Phillip Meyerkort

This webinar explores how RTW Coordinators and Claims Managers can communicate effectively with treating practitioners to establish a cooperative relationship.

Recorded Webinar: Physiotherapy - how to get the best

contributorPaul Coburn

Occupational physiotherapy expert Paul Coburn explains the principles of good physiotherapy and how you can positively influence practitioners.

Video: It's time to say good-bye to brain drain

contributorRobert Aurbach

Rob Aurbach talks about the neuroplasticity, and the impact of negative messages on pain and return to work.

Doctor, patient, insurer: The impossible triangle

contributorJoe Dunn

An interview with psychiatrist Dr Joe Dunn on improving relationships with doctors, and some of the other complexities of the patient, doctor, insurer interaction.

Give a little bit of 'tough' and you'll probably get some back

contributorSuperDoc

We all know what happens to that which goes around (it comes around), so why do we sometimes forget that to get respect in the workplace, we have to give it too?

The Value of Questions and Early Answers

contributorSuperDoc

Gather round, gather round. I've got a story to tell - and it all starts with a simple question...

SuperDoc: Serve up a good attitude

contributorSuperDoc

Want positive results from your clients? Check your attitude. It can have a huge impact.

The power of learned optimism

contributorScott Sanderson

Theo Feldbrugge's webinar presentation explains how 'learned optimism' can improve return to work outcomes.