Case Management Handbook

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About this site

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

How you recover depends on how you THINK you'll recover

contributorJulian Fernando

Sick or injured people who believe they'll recover are more likely to do well than those who are less optimistic about their prospects

Webinar recording - From data to insights: Turning lead and lag indicators into meaningful information

contributorCatherine Day

Catherine Day draws on research and real-world experience to show how organisations of all sizes can identify, collect, and act on lead indicators of RTW performance, with practical guidance on building dashboards, reporting to executives, and using data

Webinar recording - RTW by Design: Building Efficient, Person-Centred Workplace Systems

contributorDr Mary Wyatt

Good return to work doesn't happen by accident — it's built. Learn how to design the workplace systems, roles and culture that make recovery faster, fairer and more sustainable.

Webinar recording — From lag to lead: Building a smarter injury management system

contributorEva Lai & Dr Mary Wyatt

This webinar explores the shift from lag to lead indicators in injury management and why acting early makes all the difference. Hear valuable insights into how governance, culture and timely action can transform injury management outcomes in large organis

Webinar recording - The Difference Between Returning and Recovering: What My Lived Experience of RTW Taught Me About Healing Without Re-Injury

contributorJennifer Chate

This webinar draws from Jennifer Chate’s lived experience of psychological injury and return to work and offers practical insight into what supports recovery, reduces harm, and builds psychological safety

Webinar recording - Why does return to work matter?

contributorDr David Beaumont

Join Consultant Occupational Physician Dr David Beaumont as he unpacks the hidden complexities behind return-to-work challenges and introduces Positive Medicine—a transformative approach that treats the whole person, not just the workplace absence.

Webinar recording — Automation of Task Demands Information - A benefit or distraction for improved recovery and RTW?

contributorMichael Lawrance, Dr Forbes Smith & Roscoe McCord

This webinar explores the promise and pitfalls of digital task analysis tools in return to work practice.

Webinar recording — Turning Data into Better Recovery: Results from Navigator Support Program

contributorStacey Williams & Sharn Meneilly

Navigator Group's Stacey Williams and Sharn Meneilly present evidence that early psychosocial support transforms recovery outcomes and prevents secondary psychological injuries in workers' compensation claims.

From patient to pain detective — Kieran O'Sullivan's pattern-based approach

contributorLauren Finestone

Irish physiotherapist Kieran O'Sullivan shares practical tools for helping patients identify their personal pain triggers and break the cycle of persistent back pain.

Webinar recording — Early Interventions To Mitigate Distress Following Road Traffic Injury

contributorDr Alison Sim

Dr Alison Sim, University of Sydney, presents research on innovative early intervention strategies designed to improve recovery outcomes and experiences for people navigating compensable care after road traffic injuries.

Better days by design — MoreGoodDays' approach to persistent musculoskeletal pain

contributorLauren Finestone

A digital health platform is bringing evidence-based persistent pain to people's homes, with specialised programs now entering the return-to-work sector.

Webinar recording - Online Pain Education Network (OPEN): Meeting the challenges of providing training in high value pain management

contributorProfessor Michael Nicholas

Professor Michael Nicholas from the University of Sydney will outline the key components of this initiative designed to equip healthcare providers with the confidence and skills needed to support injured workers with persistent pain.

Bringing ‘It Pays to Care’ to life — How biopsychosocial care can prevent long-term disability

contributorLauren Finestone

When a truck driver develops chronic back pain, the approach to managing his physical condition and psychosocial factors can determine whether he keeps working or faces long-term disability.

Webinar recording - The Workers' Voice Project: Re-imagining Workers’ Compensation from a lived experience perspective

contributorProfessor Alex Collie

Presented by Professor Alex Collie, Director of the Healthy Working Lives Research Group at Monash University, this research aims to address the stress and complexity that many injured workers face during the claims process.