Case Management Handbook

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About this site

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

If RTW with chronic back pain fails, try a new approach

contributorDr Mary Wyatt

Chronic pain is challenging to manage. Dr Wyatt describes a hotel worker's persistent, disabling case of back pain - and the treatment changes that made all the difference.

Locus of control and vocational rehabilitation

contributorDr Mary Wyatt

Injured workers who have a sense of personal control over their situation have better return to work outcomes than those who feel powerless. RTW professionals have various options to help strengthen internal locus of control.

The world's best look at neck pain

contributorDr Mary Wyatt

The Task Force on Neck Pain was a major undertaking, seeking to review and summarise information on neck pain problems, treatments, and what can be done to improve neck pain outcomes. Over a decade on, it’s messages are still relevant.

Knowledge empowers people with neck pain

contributorDr Mary Wyatt

Improved understanding about neck problems helps sufferers worry less, and focus more on what can be done to improve the situation. It also helps treaters, workplaces, insurers and policy makers.

How you recover depends on how you THINK you'll recover

contributorJulian Fernando

Sick or injured people who believe they'll recover are more likely to do well than those who are less optimistic about their prospects

Webinar recording: Psychosocial. Psycho-whaat? Introducing the new Return to Work Matters series

contributorDr Mary Wyatt & Rachael Ford

This webinar launches a new Return to Work Matters series with Dr Mary Wyatt and Rachael Ford, unpacking why psychosocial factors drive most recovery outcomes and how to spot at-risk claims early. Using real case comparisons, the webinar shows what separa

Companion piece: Recognising psychosocial barriers early — Noticing on a busy day

contributorDr Mary Wyatt

Noticing the worker whose recovery is drifting is rarely on the file or in the question they ask. It’s in the pattern and the tone of ordinary contact. Catching it only takes one more minute and one more question.

Recognising psychosocial barriers early

contributorDr Mary Wyatt

The difference between a smooth recovery and return to work and one that stalls usually comes down to noticing and acting on the psychosocial signals that show up in the first few weeks.

The everyday of psychosocial

contributorDr Mary Wyatt

'Psychosocial' is just the everyday forces you already know — expectations, fairness, fear, effort and tone — and spotting them in your own life is where helping someone else begins.

Psychosocial, Psycho WHAAT? — a series about the how

contributorDr Mary Wyatt

An introduction to 'Psychosocial, Psycho WHAAT?', a fortnightly 'how-to' series that turns the idea of psychosocial into practical steps you can act on inside your own role.

Webinar recording - The Four-Week Window: Why medication management can’t wait in personal injury

contributorLuke McGrath

Luke McGrath explores how uncoordinated prescribers and hidden drug interactions lead to long-term liability. Drawing on three practical case studies, Luke outlines actionable steps case managers can take immediately to spot early risk signals and impleme

Webinar recording - Early Intervention in Compensation Systems: Why the Knowing–Doing Gap Persists

contributorDr Alison Sim

Dr Alison Sim explores why early intervention after compensable injury is recognised as best practice — yet inconsistently delivered — drawing on qualitative research with insurers, regulators, and researchers to examine the barriers, system-l

How you say it matters — The case for better communication in workers’ comp

contributorLauren Finestone

When a worker is injured on the job, the phone calls, letters and conversations that follow can shape their recovery just as much as the medical treatment they receive.

Webinar recording - From data to insights: Turning lead and lag indicators into meaningful information

contributorCatherine Day

Catherine Day draws on research and real-world experience to show how organisations of all sizes can identify, collect, and act on lead indicators of RTW performance, with practical guidance on building dashboards, reporting to executives, and using data