Articles

Insurance claims and case management staff

RTWMatters team

Latest research and advice for professionals in the insurance industry.

Understanding a workplace and finding the best RTW outcomes through communicating with both ill or injured workers and their employer is no small task. Return to work processes and problems, and the assessment of a person's work abilities, are not unique to employers in the workers' compensation system. Life insurance claims are not necessarily work-related, but do they ultimately impact on a person's ability to work. Claims staff in both industries will see many of the same medical and psychosocial issues.

RTW Matters offers claims management staff advice and strategies on effective communication, easy-to-read research summaries on improving patients' return to work, and suggestions on how to be more effective. 

Return to Work Matters is the world leading online resource in this field. A weekly newsletter is underpinned by a well organised knowledge base containing thousands of articles, case studies, manuals, tools and resources. Regular live and recorded webinars also give insurance case and claims management staff contact with experts and their peers. 

Click on the links below to preview the resources available to members of Return to Work Matters:

  • Topics page - A comprehensive list of topics covering the many aspects of return to work and claims management. 
  • Open-access article links - A sample of the practical articles you'll receive weekly in the newsletter.
  • Webinar recordings - A list of past webinar events with industry experts. Included in premium memberships. Attendance certificates for professional development certification are supplied. 
  • Research summaries - Chosen for review based on the quality of the evidence and their practical value in RTW.  
  • Article topic - A selection of claims management articles.
  • Article topic - A selection of articles on communication.

Click on 'join now' to see all of the membership options available. Group memberships start from $792 for 6 staff members ($132 per person) annually. Join today and receive the Injury and Case Management Handbook , the Workplace Systems Handbook & the Health and Well being Toolkit for business as a thank you for becoming a group member.

Corporate group memberships are capped at $3300 incl. GST for an unlimited number of staff to access these resources.

Contact cherylgriffiths@rtwmatters.org to find out more information about how Return to Work Matters can tailor a membership package to suit your organisation's needs.

Do you offer return to work training? 

Are you a insurance agent providing RTW training courses to employers and their staff? If you'd like to offer your trainees trial access to RTWMatters (value $49 per member) as an inclusion with their training, talk to us today. All you need to do is hold an annual corporate group membership. There's also the opportunity to let RTW Matters members know about your services in the events directory.

Contact cherylgriffiths@rtwmatters.org to find out more.