Case Management Handbook

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Articles about 'Communication'

Effective communication, whether speaking or listening, is an important part of successful return to work. Whether communicating with the worker, treater, claims manager, senior management or coworkers, our helpful articles will help build the skills required to improve outcomes.

This summary page lists all of the articles available under the topic you selected. Click the topics in the left hand column to display other topics of interest.

Top ten tips for dealing with the Doc

contributorGabrielle Lis and Dr Mary Wyatt

"Bad medicine" delaying RTW at your organisation? Our latest top ten will help sweeten your relationship with medical practitioners...

When return to work fails: an all too common case study

contributorAnna Kelsey-Sugg

This case study looks at a young man with a long career ahead of him and the reasons he will probably never return to his job.

Our top ten tips to improve RTW outcomes

contributorCheryl Griffiths

A back to the basics look at getting it right from the beginning

Bridging the generation and gender gap

contributorSarah Duffield

The most fraught relationships between a worker and their rehabilitation consultant are often those between a young female consultant and a middle aged male worker.

Dr Hari Dhir on doctor-patient communication (part 2)

contributorAnna Kelsey-Sugg

The second half of Dr Dhir's doctor-patient communication insights.

Doctor-patient communication: when it's good, everyone benefits (Part 1)

contributorRTWMatters team

The first half of RTW Matter's interview with Dr Hari Dhir.