Case Management Handbook

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Articles

This summary page lists all of the articles available. Click the topics in the left hand column to display the articles in your area of interest.

Webinar recording: Manage your mindset

contributorMark Stipic

3 key principles of communication you can start using immediately to speed up your RTW outcomes

What injured workers want

contributorGabrielle Lis

The bad news: according to workers, positive interactions with insurers are few and far between. The good news: what workers actually want from insurers can be boiled down to three simple requests…

Workplace solutions for worried claimants

contributorGabrielle Lis

What do workers who lodge a claim for psychological injury worry about? And how can the workplace help ease these worries?

Supportive supervisors see more RTW

contributorGabrielle Lis

Australian data shows that supervisors who are seen to promote physical and psychological safety, and acknowledge injury when it does occur, see more RTW.

Top five insurer fails: Injured workers talk

contributorGabrielle Lis

In workers’ compensation systems across the world, injured workers describe predominantly negative interactions with insurers. We share the low-down from recent qualitative research.

How to support psychological claimants

contributorGabrielle Lis

When psychological claimants feel supported by their employer the RTW outlook is bright. Here we distil the advice of experts into a brief how-to guide to help you capitalise on the support advantage.

Webinar recording: Employers - The biggest influencers in RTW

contributorDr Mary Wyatt

Dr Wyatt discusses the lessons for employers from Return to Work Survey findings

New data shows employer support crucial for psychological claimants

contributorGabrielle Lis

In Australia, only one third of psychological claimants feel supported by their employer: those who do are substantially more likely to return to work.

How-to guide: Calling psychological injury claimants

contributorGabrielle Lis

Delaying contact with workers who’ve claimed for psychological injury can delay return to work. This article outlines why, how and when to make *that* call.

Comparing the data: physical and psychological claims

contributorGabrielle Lis

Dr Wyatt dug into the data on the outcomes and experiences of Australian workers who lodge claims for physical and psychological injury. This overview reveals similarities but as ever the devil is in the details...

Webinar recording: Effective physical rehab

contributorDamien Amsuss

The injured worker needs and deserves it.

Can you ‘teach’ workers to be more emotionally resilient?

contributorYvonne Brunetto

You may know someone like this at work: optimistic and resilient, they appear to bounce through challenges drawing on an internal strength. Is this approach transferable?

A basic introduction to Cognitive Behavioral Therapy (CBT)

contributorFerdinand Marin

Learn the basics about Cognitive behavioral therapy (CBT), one of the most effective forms of counselling.

Webinar recording: Rebuilding life after brain injury

contributorSue Sloan

Approaches to supporting people to rebuild meaningful life role participation.