Articles

This page lists all practical and feature articles available on RTWMatters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.

Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.

Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.

Surviving and thriving with difficult co-workers: The sniper

contributorScott Sanderson

Hiding in plain sight, the officer sniper takes you down in public. How can you confront the...

Surviving and thriving with difficult co-workers: An introduction

contributorScott Sanderson

The first of a series of articles on how to effectively deal with difficult co-workers.

Surviving and thriving with difficult co-workers: The know-it-all

contributorScott Sanderson

Not all know-it-alls are created equal, some actually do know what they're talking about! We...

Survivng and thriving with difficult co-workers: The bully

contributorScott Sanderson

In this instalment of 'surviving and thriving' we look at the office bully, and how victims can...

Surviving and thriving with difficult co-workers: The yes person

contributorScott Sanderson

In this edition of 'surviving and thriving' we look at the problem worker who hides in plain...

Surviving and thriving with difficult co-workers: The complainer

contributorScott Sanderson

In this edition of 'surviving and thriving' we look at 'the complainer'.

Litigation in workers' compensation disputes: how we can avoid it

contributorScott Sanderson

In the second part of our two-part series on the limitations of litigation in workers'...

Communicating with doctors: the finer points

contributorTom Barton

Dr Robyn Horsley explains the issues when communicating with a treating doctor.

'Me' not 'we': dealing with narcissism in the workplace

contributorScott Sanderson

We look at the impact of narcissism at work, methods of identification and effective ways to...

You say it best when you say nothing at all: Effective listening

contributorScott Sanderson

Have you ever been told you are a poor listener? Maybe you have, but you weren't paying...

Active listening eTool

contributorScott Sanderson and Gabrielle Lis

Don't just hear the words, listen to them. These five steps to becoming an active listener will...

Maintaining a mentally healthy workplace - 2

contributorTom Barton

Ingrid Ozols - founder and Director of the Mental Health at Work initiative - explains the...

Troubled employees

contributorMary Harris

Some Dos and Don'ts for dealing with troubled employees.

Maintaining a mentally healthy workplace - 1

contributorTom Barton

Ingrid Ozols - founder and Director of the Mental Health at Work initiative - explains the...

Managing up

contributorGabrielle Lis

Influencing people above you in the organisational hierarchy is good for your career and can...

White collar, blue collar

contributorGabrielle Lis

Are you a RTW professional daunted by the prospect of working with a predominantly blue collar...

Vintage empathy

contributorAntonia George

Paul Amos uses his personal experience of injury to great effect when dealing with injured...

Teaching WorkCover claimants to sell themselves

contributorElizabeth Quinn

In pain, low in confidence, and down at heart: it can be a hard slog to get back into the...

Asking assertively

contributorGabrielle Lis

Know what you want from people at work, but not how to get it? Learn how to talk the talk, and...

Styles of communication

contributorGabrielle Lis

Passive. Aggressive. Assertive. How does your professional communication style affect your...

The patient's mouth

contributorDr Mary Wyatt

Getting the information you need to facilitate RTW shouldn't be as painful as pulling teeth -...

Adventures in leadership

contributorGabrielle Lis and Dr Mary Wyatt

Read Mary's guide to fearless RTW Coordination leadership, then take up our Choose Your Own...

Tongue-tied?

contributorDr Mary Wyatt

Ten tips to loosen your tongue and ease your mind when that big presentation looms.

Let's get loud

contributorGabrielle Lis

Taking ages to recover and return to regular duties after a workers' compensation claim? Make...

Q&A CONFIDENTIALITY

contributorGabrielle Lis

Shh! The low-down on confidentiality, return to work and workers' comp.

8 tips for a great relationship - working with the claims manager

contributorTom Barton

We respond to a Return to Work Coordinator's query about resolving problems between employers...

Train for success

contributorSuperDoc

Workers expect more from supervisors than supervisors are prepared to give - but training can...

Suspicious Minds

contributorGabrielle Lis

Tips for supervisors who have their doubts about a worker's injury or compensation claim.

Communicating with "The System"

contributorRosemary McKenzie-Ferguson and Gabrielle Lis

Workers struggle to listen and be heard. How does this affect them?

Trouble communicating? Stop talking: Listen!

contributorGabrielle Lis

A quick guide to the advantages and basic techniques of active listening.

Dealing with downsizing

contributorGabrielle Lis

A quick guide to minimising negative impacts of downsizing on workers' comp claims and return to...

RTW relationship hurdles 2: Doctors and employers

contributorGabrielle Lis

Hurdling with a briefcase is tough, so why not dismantle RTW relationship barriers before they...

RTW relationship hurdles 1: Doctors and employers

contributorGabrielle Lis

Part One - What are the barriers to good doctor / employer relationships?

How to recognise if you're "in the zone" at work

contributorAnna Kelsey-Sugg

Missing the zing in your step? Here's some help to refresh at work and steps to getting in the...

I'm a RTW Coordinator and my work won't listen to me!

contributorAnna Kelsey-Sugg

What approaches can you take in the all-too-common situation of needing to convince others that...

Seeking: a doctor who talks and listens

contributorAnna Kelsey-Sugg

How to recognise doctors who are good communicators - and why it's in your interest to seek them...

Conflict Cookie #3: Managing conflict

contributorGabrielle Lis

It's a waste to sweep cookie crumbs under the carpet, and the same goes for conflict. Don't...

CONFLICT COOKIE #2 Recognising conflict

contributorGabrielle Lis

Recognising conflict BEFORE you trip over it is essential for managing successful return to work.

Conflict Cookie #1: What kinds of conflict happen in the workplace?

contributorGabrielle Lis

Remember how your mum taught you to turn lemons into lemonade? In this series of bite-sized...