This page lists all practical and feature articles available on Return to Work Matters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.

Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.

Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.

Let go of toxic workplace 'emotional labour' in 2019

contributorAstrid Helene Kendrick, University of Calgary

Deep acting at work could be a protective factor for employees in challenging situations, but it...

Said or unsaid, words matter

contributorRTWMatters team

Six powerful phrases that are heard too often, or not often enough, in the field of RTW and...

Webinar recording: The challenge of bullying – the negative consequences and effective responses

contributorMichael Plowright

This webinar explores the nature and effects of workplace bullying and what factors help to...

Webinar recording: The importance of social connection in RTW

contributorDr Caroline Howe

Associate Professor Caroline Howe explains what icare's research into social connection tells...

Gold medal for relationship management goes to...

contributorDr Mary Wyatt

WorkCover Queensland! But unlike the Olympics, we'll happily hand out more golds to others with...

Trust me, I'm like a smart person

contributorDr Mary Wyatt

Authority builds trust, a powerful persuasive tool. In our fifth article on persuasion and...

I love the poorly educated: Trump's persuasive compliments

contributorDr Mary Wyatt

Being likeable also makes you persuasive. In our sixth article on persuasion, we explore the...

Now I go on a television show...and everyone thinks I'm such a nice guy

contributorDr Mary Wyatt

In this article on Donald Trump and the art of persuasion, we examine the way small commitments...

I have so many fabulous friends who happen to be persuasive

contributorDr Mary Wyatt

People want to be like other people, hence the persuasive heft of "social proof". In our third...

Nobody builds better reciprocity than me, believe me

contributorDr Mary Wyatt

Actually, we don't believe you, Mr President! In the second in our series of articles on the...

Webinar recording: Mediation v Litigation - Two part series

contributorAlison Shaw

Dispute resolution options in RTW and Industrial cases including a case study

Webinar recording: Manage your mindset

contributorMark Stipic

3 key principles of communication you can start using immediately to speed up your RTW outcomes

What injured workers want

contributorGabrielle Lis

The bad news: according to workers, positive interactions with insurers are few and far between....

Consequences of insurers behaving badly

contributorGabrielle Lis

When interactions with insurers are negative, workers’ compensation claimants describe serious...

Supportive supervisors see more RTW

contributorGabrielle Lis

Australian data shows that supervisors who are seen to promote physical and psychological...

Top five insurer fails: Injured workers talk

contributorGabrielle Lis

In workers’ compensation systems across the world, injured workers describe predominantly...

Speaking Up 1: The Benefits of Open Communication

contributorA. Richey

Open communication in the workplace is sign of a positive workplace culture.

Webinar recording: Supervisors and co-workers, vital but often overlooked links in RTW

contributorDr Mary Wyatt

This webinar explores evidence on how supervisors and coworkers can influence RTW, and how to...

Webinar Recording: Workplace conflict - Early action at the coal face

contributorMark Belanti

Conflict is best dealt with early, and by those involved.

Role Summary: Co-workers

contributorA. Richey

An injured individual who feels supported and confident with work colleagues has a better return...

Role Summary: Families

contributorA. Richey

Families and friends play a vital part in the recovery of injured workers. They provide...

Aged Care Homes: a cross-generational solution

contributorA. Richey

An aged care facility in Deventer in the Netherlands has found a creative solution to the...

Recorded webinar: Bullying, interpersonal conflict and psychological injuries - Dr Doron Samuell

contributorDr Doron Samuell

Whilst psychological injury claims are less common that physical workplace injuries, they...

Recorded Webinar: Physiotherapy - how to get the best

contributorPaul Coburn

Occupational physiotherapy expert Paul Coburn explains the principles of good physiotherapy and...

Give a little bit of 'tough' and you'll probably get some back


We all know what happens to that which goes around (it comes around), so why do we sometimes...

Leading the pack or dragging it down?

contributorDr Mary Wyatt

When one part of the system underperforms, the others follow suit.

How trustworthy is trust?

contributorRTWMatters team

Trust is a key predictor of organisational success, says the Great Places to Work Institute....

Learning from the Vet

contributorDr Mary Wyatt

Getting in touch with connectedness

Judging the judges


SuperDoc reminisces about his time in the Courts and asks, "Do judges have ANY idea what they're...

Better off without comp?

contributorDr Mary Wyatt

It's time to question whether some workers should be spared the compensation process.

Family, colleagues great support after bad car crash

contributorHeather Millar, writer, WorkCover

After being badly injured in a car crash, family and colleagues rallied around to help Peter...

Functional Capacity Evaluations: the pitfalls.

contributorBronnie Thompson

Sometimes a person's capacities exceed their own sense of what they can safely do. What is the...

Decision-making: a job for sharing


There's no such thing as too many chefs in the problem-solving kitchen. Share for improved RTW.

RTW conflict Q & A

contributorRTWMatters team

Unresolved workplace conflict can prevent RTW, so RTW professionals need to know how to...

Don't keep doctors dancing in the dark


Assisting difficult RTW is even harder when the treating practitioner doesn't have all the...

SuperDoc (5) - On partnerships with doctors


Partnerships between doctors and the workplace are worth working on.

SuperDoc (4) - Communicating with doctors


How to Communicate with Doctors (or Yakking with Quacks)

Demystifying emotional intelligence

contributorCelia Prosser

EI and its practical application for RTW outcomes

Communicating with doctors: the finer points

contributorTom Barton

Dr Robyn Horsley explains the issues when communicating with a treating doctor.

You say it best when you say nothing at all: Effective listening

contributorScott Sanderson

Have you ever been told you are a poor listener? Maybe you have, but you weren't paying...