Articles

This page lists all practical and feature articles available on RTWMatters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.

Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.

Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.

Influence: The gentle art of disagreeing

contributorCarolyn Mounce

Real influence is when you build from agreement, not from conflict; to align and lead rather...

Want better answers? Ask better questions

contributorCarolyn Mounce

Well-chosen questions can give injured workers - and frustrated RTW professionals - renewed...

Influence: Stop talking! Four keys to listening

contributorCarolyn Mounce

To be heard is a powerful experience, and for your claimant it will make them feel safer, more...

Psychological claims: Part 4

contributorRobert Aurbach

Getting ready for psychological claims - change the story

Psychological claims: Part 3

contributorRobert Aurbach

The history is not just a formality

Psychological claims: Part 2

contributorRobert Aurbach

Finding a model that makes sense of it all

Psychological claims: Part 1

contributorRobert Aurbach

Are you standing in your own way?

Tension before and after an injury

contributorDr Mary Wyatt

A cost analysis of workplace culture and its impact on return to work

Using telephonic case management for health interventions

contributorDr Mary Wyatt

Evidence shows that picking up the phone improves RTW outcomes

Using telephonic case management for assessment and triage

contributorDr Mary Wyatt

Telephonic methods can be used to assess the clinical and work participation needs of people...

The case of the "lying" handyman

contributorStefanie Garber

How can Return to Work professionals prevent suspicion and mistrust from derailing a claim?

After the injury, there's more pain to come

contributorStefanie Garber

Injured workers are being further harmed by Australian compensation systems, according to an...

Why we are pro best practice case management

contributorDr Mary Wyatt

Dr Wyatt reflects on research she conducted, highlighting that the worker-centred approach...

Doctor, patient, insurer: The impossible triangle

contributorJoe Dunn

An interview with psychiatrist Dr Joe Dunn on improving relationships with doctors, and some of...

Give a little bit of 'tough' and you'll probably get some back

contributorSuperDoc

We all know what happens to that which goes around (it comes around), so why do we sometimes...

The Value of Questions and Early Answers

contributorSuperDoc

Gather round, I've got a story to tell - and it starts with a question...

SuperDoc: Serve up a good attitude

contributorSuperDoc

Want positive results from your clients? Check your 'tude.

Consider the alternative: Part 2 - Dispute resolution systems

contributorScott Sanderson

Dispute Resolution system expert Nerida Wallace explains the important characteristics of a...

Leading the pack or dragging it down?

contributorDr Mary Wyatt

When one part of the system underperforms, the others follow suit.

Decision-making justice: Part three

contributorDr Mary Wyatt

What works and what does not work in the decision making process. A must read for claims / case...

Decision-making justice: Part two

contributorDr Mary Wyatt

Another must read for claims / case managers: how you cannot afford to get it wrong, and how you...

Decision-making justice Part 1.

contributorDr Mary Wyatt

A good decision making process is worth its weight in platinum, making this a key read for...

Saying no to compensation

contributorLara Forth

Lara (not her real name) recovers from brain trauma but eventually quits her job and abandons...

What does research say about Early Intervention?

contributorDr Mary Wyatt

In response to a subscriber's question, we find that the early bird gets results.

RTW conflict Q & A

contributorRTWMatters team

Unresolved workplace conflict can prevent RTW, so RTW professionals need to know how to...

Compensation: More painful than surgery?

contributorDr Mary Wyatt

There is a correlation between compensation and poorer surgical outcomes. What can be done?

Don't keep doctors dancing in the dark

contributorSuperDoc

Assisting difficult RTW is even harder when the treating practitioner doesn't have all the...

Riding the see-saw of workers' comp costs

contributorGabrielle Lis

During recession, claim numbers go down but claim duration goes up. What happens to costs?

Workers' comp and recession: Expect a decline in rate of claims

contributorRTWMatters team

Unless plant closures and mass lay-offs are planned, workers' comp claim rates tend to decline...

Demystifying emotional intelligence

contributorCelia Prosser

EI and its practical application for RTW outcomes

Employee engagement

contributorRTWMatters team

This month we focus on employee/ claimant engagement.