Articles

This page lists all practical and feature articles available on RTWMatters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.

Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.

Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.

Workers’ compensation re-imagined from a lived experience perspective — Part 2

contributorLauren Finestone

What would a workers’ compensation scheme designed by people with lived experience of such...

Webinar recording: Speak to recover — the art of messaging in injury care

contributorDr Mary Wyatt

Dr Mary Wyatt explores the effects of messaging on managing work-related injuries. She uses 2...

Screening for risk — a ‘holy grail’ in workers' compensation claims

contributorLauren Finestone

In a talk recorded for the It Pays to Care Biopsychosocial Symposium, Associate Professor Ross...

Managing psychosocial triage and intervention — challenges and considerations

contributorLauren Finestone

In a recorded presentation for It Pays to Care Symposium on early psychosocial screening and...

Webinar recording — Will best practice in personal injury case/claims management please reveal itself?

contributorDr Andrew Fronsko

Personal injury compensation schemes have been around for more than 75 years. Yet the question,...

Comcare’s management of IMEs — the Commonwealth Ombudsman takes a look

contributorLauren Finestone

The Commonwealth Ombudsman’s investigation into Comcare’s management of IMEs addresses reports...

Claims intake at WorkCover Queensland — Insights from the introduction of a biopsychosocial framework

contributorLauren Finestone

A partnership between researchers and a workers compensation insurer (WorkCover Queensland) is...

Big ideas for mental health in small businesses

contributorTim Hoopmann

In this Q&A with Tim Hoopmann, small business owner and Beyond Blue speaker, we learn how to...

Getting the workplace onside

contributorDr Mary Wyatt

A guide to help insurance case managers, RTW Coordinators and rehabilitation providers motivate...

Case management opportunity alert

contributorGabrielle Lis

Get to know an untapped resource: Australia’s committed, highly experienced cohort of RTW case...

Webinar recording: The elephant in the room - a rehabbers journey to the other side

contributorRhea Mercado

Dr Mary Wyatt interviews Rhea Mercado, author and rehabilitation professional, about the...

Webinar recording: My top strategies for rehabilitation case management

contributorTatjana Jokic

In this webinar psychologist, Tatjana Jokic shares top strategies for effective case management.

Ten things injury insurers do that plaintiff lawyers love

contributorWill Barsby, General Manager CTP, Life and A&H at EML

An ex-compensation lawyer spills the dirt on how injury insurers can be their own worst enemies,...

A new focus on case management

contributorDr Mary Wyatt

Dr Wyatt describes the current state of case management in Australia, and asks for your help in...

Legal disputes, workers' compensation and COVID

contributorDanny Khoshaba, Partner, Insurance, Mills Oakley, along with his Associate Sherilyn Dunkley

A Brave New World: a workers compensation perspective on resolving legal disputes via technology...

icare laid bare

contributorGabrielle Lis

icare engaged with the evidence-base around best practice injury management, and tried to reform...

Mirror, mirror

contributorGabrielle Lis

“Who’s the fairest?” matters to compensation recipients. Researchers find associations between...

New insurer approach reduces delays in decisions about healthcare

contributorDr Mary Wyatt

Delays and disputes are stressful and can have a negative impact on recovery and return to work....

Jurisdictional comparison: Claim lodgement

contributorGabrielle Lis

Early intervention is only possible when injuries are promptly reported. How do different...

Webinar recording:Taking control of Workers' Compensation

contributorSimon Booth

Understanding risk management when it comes to Workers’ Compensation premiums is valuable...

Webinar recording: Life Insurance - What to do when you don't have a big stick - Make carrot soup.

contributorMLC Life Insurance

Meredith Taylor, Trina Moyes and Josh Agar from MLC Life Insurance discuss innovative ways to...

"Termis" and tragedy

contributorGabrielle Lis

When injured workers are seen as numbers and claims terminations are rewarded at the expense of...

What injured workers want

contributorGabrielle Lis

The bad news: according to workers, positive interactions with insurers are few and far between....

Consequences of bad juju between workers and insurers

contributorGabrielle Lis

When interactions with insurers are negative, workers’ compensation claimants describe serious...

Top five insurer fails: Injured workers talk

contributorGabrielle Lis

In workers’ compensation systems across the world, injured workers describe predominantly...

How to support psychological claimants

contributorGabrielle Lis

When psychological claimants feel supported by their employer the RTW outlook is bright. Here we...

New data shows employer support crucial for psychological claimants

contributorGabrielle Lis

In Australia, only one third of psychological claimants feel supported by their employer: those...

How-to guide: Calling psychological injury claimants

contributorGabrielle Lis

Delaying contact with workers who’ve claimed for psychological injury can delay return to work....

WorkSafe Victoria failing the most vulnerable: insurers profiting

contributorGabrielle Lis

We summarise the Victorian Ombudsman's investigation into WorkSafe's handling of complex claims,...

Disputes: at what cost?

contributorA. Richey

If an employee is suspected of 'gaming the system,' is it worth investigating the matter further...

Dispute Resolutions: How does your jurisdiction stack up?

contributorA. Richey

The CPM report provides information on disputation rates and dispute resolution rates across...

Claims Process: the stress of making a claim

contributorA. Richey

When a worker is injured, there might be fears for their job stability, financial burdens, or...

Dr Melita Giummarra: Injury, Compensation and Perceptions of Injustice

contributorA. Richey

Monash University in association with the Transport Accident Commission conducted a study into...

Vic Ombudsman: inquiry into workers' compensation

contributorA. Richey

The Victorian Ombudsman, Deborah Glass, has begun an investigation into the handling of workers’...

Webinar Recording: Adjusting to change

contributorKaren Stevens

Adjusting to change is difficult for all of us, but it can be particularly difficult after a...

Influence: Language - a goldmine of potential

contributorCarolyn Mounce

What do you think of when you think of the words: injured worker, claimant, client, worker? Are...