This page lists all practical and feature articles available on RTWMatters. From top ten tips, how to guides and case studies, through to webinar recordings and video interviews with industry experts.
Click the ‘Topics’ button below to drill down into all articles and research updates on your topic of interest.
Click the ‘Quick Guides’ button for practical bit sized guides that give you a sound basic knowledge base.
Even when it succeeds, manipulation destroys trust and breeds resentment. How can we persuade...
Authority builds trust, a powerful persuasive tool. In our fifth article on persuasion and...
Being likeable also makes you persuasive. In our sixth article on persuasion, we explore the...
In this article on Donald Trump and the art of persuasion, we examine the way small commitments...
People want to be like other people, hence the persuasive heft of "social proof". In our third...
Actually, we don't believe you, Mr President! In the second in our series of articles on the...
President Donald Trump is one of the 21st century's great persuaders. This series looks at the...
Dispute resolution options in RTW and Industrial cases including a case study
3 key principles of communication you can start using immediately to speed up your RTW outcomes
Delaying contact with workers who’ve claimed for psychological injury can delay return to work....
You may know someone like this at work: optimistic and resilient, they appear to bounce through...
Effective communication is particularly important when an injured worker is returning to work...
As an employee, it's often seen as easier to keep quiet, but the reality is that you need to...
Many employees tend to be wary of communicating openly in the workplace, so what can employers...
Open communication in the workplace is sign of a positive workplace culture.
Unresolved conflict can cause many problems in the workplace. Don't let it!
Employees who have lost a loved one need support in the workplace. Grief is not a fast or easy...
Conflict is best dealt with early, and by those involved.
Families and friends play a vital part in the recovery of injured workers. They provide...
What do you think of when you think of the words: injured worker, claimant, client, worker? Are...
Real influence is when you build from agreement, not from conflict; to align and lead rather...
Well-chosen questions can give injured workers - and frustrated RTW professionals - renewed...
To be heard is a powerful experience, and for your claimant it will make them feel safer, more...
What if we change the language in the workplace?
Building immediate rapport in return to work can turn adversary into ally.
Are the latest sales and marketing techniques an untapped resource in return to work?
Competencies supervisors need to affect positive RTW outcomes for workers suffering...
A research review of telephone use for case management was released in the UK this year. Learn...
Evidence shows that picking up the phone improves RTW outcomes
The features of telephonic case management that can improve RTW
Remember when you were a child? A sibling or playmate did some harm to you. What did you do? A...
For many injured workers, the greatest challenge is not the extent of their injuries but the...
How can Return to Work professionals prevent suspicion and mistrust from derailing a claim?
Offering injured workers an apology is likely to decrease long-term claims and improve outcomes...
This webinar explores how RTW Coordinators and Claims Managers can communicate effectively with...
An interview with psychiatrist Dr Joe Dunn on improving relationships with doctors, and some of...