• Early systematic psychosocial matched care for
  • Foreword
  • Executive summary
  • Terminology used in this paper
• Introduction and overview: Early systematic psychosocial matched care
  • About this guide
    • Structure of the guide
  • Importance of biopsychosocial management in workers' compensation
  • Benefits of early systematic psychosocial intervention
    • Benefits of successfully implemented psychosocial matched care
    • Evidence base showing improved outcomes
      • Work Injury Screening and Early Intervention (WISE) Study at NSW public hospitals
      • EMCAP study at Australia Post
    • Other arguments that support the case for early routine screening
    • Business considerations and implementation costs
    • Key factors affecting return on investment
    • Addressing concerns
  • The biomedical vs. the biopsychosocial model in workers' compensation
    • The biomedical model
    • The biopsychosocial model
  • Ethical considerations
  • Operational considerations
  • Provision of psychosocial counselling
  • Mental health claims and psychosocial matched care
  • Research program and long-term considerations
    • The need for evaluation
• The 3-step system: Triage, assessment and matched intervention
  • Screening to identify those at elevated risk
    • Psychosocial screening in work injury management
    • Important elements of screening tool
    • Screening tools
      • Bespoke screening tools
    • When to do screening
    • Who should be screened?
    • Introducing the screening tool
    • Triaging based on the results of screening
      • For systems
    • How can screening questionnaires be implemented?
    • Next steps
  • Psychosocial assessment of an individual’s barriers
    • Advantage of self-report questionnaires
    • Key elements of psychosocial assessment
    • Useful questionnaires to aid psychosocial assessment
    • Assessment after service delivery
    • Next steps
  • Matched care interventions to address the identified psychosocial barriers
    • A different approach
  • Biopsychosocial counselling
    • Addressing key biopsychosocial factors
    • Important considerations
  • Workplace support in matched care
  • Healthcare support in matched care
    • Use of Injury Management Consultants (IMCs)
    • Use of case conferences with the treating doctor or practitioner
• Implementation
  • Planning for implementation
    • Known implementation barriers
    • Piloting and/or staged implementation
  • Training, resources and stakeholder collaboration
    • Training for case managers in psychosocial matched care
      • RTW Coordinator training
      • Training for psychologists and psychosocial counsellors
    • A community of practice for implementation
    • Integration with existing systems
  • Executing the implementation
    • Data management and analysis
    • Technology integration
  • Monitoring and improving the protocol
    • Key Performance Indicators (KPIs)
    • Feedback mechanisms
  • Long-term considerations
    • Policy alignment and process mapping
    • Performance metrics alignment and service provider integration
    • Legal and compliance considerations
• Summary
• Implementation case studies
  • WISE Protocol
  • Early matched care at Australia Post (EMCAP study)
  • Navigator Support Program
  • Australia Post mental health early intervention case study
  • Abilita program for mental health conditions
• Case studies of treatment provider approaches
  • Navigator Support Program as a provider
    • Service delivery infrastructure
      • Treatment delivery model
      • Scheme-specific adaptability
      • Implementation requirements for new clients
      • Participation and success factors
      • Innovative approaches to provider quality
  • Rehab Management program as a provider in the Allianz MyJourney program
  • Axis Premium Care as a provider
  • Abilita Program delivery models
  • LeapForward as a primarily digital provider
• References
• Supporting Implementation Resource