Articles

Maximising the effectiveness of RTW coordinators

RTW coordinators are the lynchpin of return to work but Australian research shows they often feel out of their depth. From recruitment to training needs to on-the-job-tips, the resources on this page provide a roadmap to success for RTW coordinators.

Towards a better workplace

contributorAnna Kelsey-Sugg

Opening up lines of communication is essential in the return to work process.

Employers can sort out liability issues simply by seeking sensible medical advice

contributorSarah Duffield

An admin officer developed acute back pain after several weeks of 'niggling' soreness....

Good RTW calls for a unified and holistic approach

contributorSarah Duffield

Hear from two return to work and rehabilitation experts with tips to help the rehab and RTW...

Quality control in RTW: Spend less, achieve more

contributorFrederieke Schaafsma

In the case of Mr S, a well managed return to work system saves an employer $$ and provides good...

On-site injury management

contributorAnna Kelsey-Sugg

A chapter summary from the book 'Moving in on occupational injury' exploring the benefits of...

The Stress Series Part 3 - Prevention programs in the workplace

contributorAnna Kelsey-Sugg

Employers can take action to beat the problem of stress before it even arises. This article...

How one company turned 13 workers' compensation claims into two

contributorAnna Kelsey-Sugg

Seventy work-sites to manage, different styles of management, a tough work culture,...

Our top ten tips to improve RTW outcomes

contributorCheryl Griffiths

A back to the basics look at getting it right from the beginning

Top ten tips for preventing stress in your workplace

contributorAnna Kelsey-Sugg

What's the best way to deal with stress in the workplace? Prevent it from ever occurring! Our...

Top ten tips to help employees with depression

contributorGabrielle Lis

Productive employment probably isn't the first thing that comes to mind when you think of...

The Return to Work Coordinators' Code of Ethics

contributorAnna Kelsey-Sugg

After return to work coordinators expressed to us a lack of formal guidance in their role as...

Diamond discovered while down in the dumps about return to work.

contributorGabrielle Lis

A new UK report finds that RTW depression is widespread, even when physical illness is the...

Top ten tips to keep you on track when managing a stress claim.

contributorAnna Kelsey-Sugg

To help an employee return to work after a stress claim, our ten tips start with proactivity and...

Backing up case management with software

contributorPaul Eastman

Intuition Software's Paul Eastman gets technical, explaining the ins and outs of an underused...

Top ten tips for dealing with the Doc

contributorGabrielle Lis and Dr Mary Wyatt

Is "bad medicine" delaying RTW at your organisation? Our latest top ten will help sweeten your...

Good RTW ain't easy - but boy is it worth it

contributorAnna Kelsey-Sugg

Work can't stop when results improve. In this interview with an Injury Management specialist, we...

Let's get ethical, ethical

contributorAnna Kelsey-Sugg

A code of ethics would have helped former return to work coordinator 'Layla' to educate injured...

Returning to work? Ten tips to help you survive the system!

contributorGabrielle Lis

Getting back to work after illness or injury can be daunting. Stick to our top ten, however, and...

Conflict Cookie #3: Managing conflict

contributorGabrielle Lis

It's a waste to sweep cookie crumbs under the carpet, and the same goes for conflict. Don't...

Top ten reasons to have a health and wellbeing program

contributorGabrielle Lis

Need some ammunition to make the case for investment in health and wellbeing? Look no further...

Seeking: a doctor who talks and listens

contributorAnna Kelsey-Sugg

How to recognise doctors who are good communicators - and why it's in your interest to seek them...

Q&A: The first five minutes

contributorGabrielle Lis

What happens in the first five minutes after injury affects health outcomes and costs. And your...

What skills do I need as a RTW Coordinator?

contributorAnna Kelsey-Sugg

And how do I get those skills? Are they the same for Coordinators in companies of all sizes?

I'm a RTW Coordinator and my work won't listen to me!

contributorAnna Kelsey-Sugg

What approaches can you take in the all-too-common situation of needing to convince others that...

Who gets involved in modifying duties - and how?

contributorAnna Kelsey-Sugg

Who has control over organising modified duties in your workplace - and what are the pros and...

What do RTW Professionals need to know about CBT?

contributorGabrielle Lis

The basics of Cognitive Behavioural Therapy and how it can be used to resolve difficult RTW cases.

To schmooze or not to schmooze?

contributorGabrielle Lis

There's no question about it, injured workers need special treatment. Employers, here are ten...

Stalled RTW?

contributorGabrielle Lis

This simple checklist will help you pinpoint the problem and jump start the process.

Motivational mojo medicine

contributorGabrielle Lis

RTW motivation can be hard to muster...Unless you've had your dose of the RTWMatters...

Who at your work would make the best RTW coordinator?

contributorAnna Kelsey-Sugg

How do employers know who is the right staff member to delegate the role of RTW coordinator?

Trouble communicating? Stop talking: Listen!

contributorGabrielle Lis

A quick guide to the advantages and basic techniques of active listening.

Fact sheet: PSYCHO WHAAT? PSYCHOSOCIAL!

contributorGabrielle Lis

The most common barriers to RTW are "psychosocial". Getting to know them makes it possible to...

Back Pain & RTW

contributorCheryl Griffiths

Everything you need to know about back pain and RTW in one hit!

Suspicious about a claim at your small business?

contributorGabrielle Lis

There are three golden rules for small business owners who doubt the work-relatedness of an...

What is a RTW coordinator?

contributorAnna Kelsey-Sugg

Jack of all trades? Conjurer of motivation and modified duties? Piggy in the middle? We lay it...

Want to be a back pain superhero?

contributorGabrielle Lis

This comprehensive guide to helping workers with back pain will have you donning lycra in no time...

Anxiety Q&A 3: Working with anxiety

contributorGabrielle Lis

This final instalment provides tips for helping anxious employees maintain their cool and remain...

Suspicious Minds

contributorGabrielle Lis

Tips for supervisors who have their doubts about a worker's injury or compensation claim.

How YOU can take charge of RTW

contributorGabrielle Lis

A fact sheet for injured workers.

Signs of employee disengagement

contributorAnna Kelsey-Sugg

Advice on how to bite the signs of disengagement - before they bite you

Resolving long-term claims

contributorGabrielle Lis

We profile a success story in identifying and dismantling non-medical barriers to RTW at Concord...

Shouldering on

contributorGabrielle Lis

A fact sheet about shoulder pain, including workplace contributions and solutions

Disability management pegged: Part 1

contributorGabrielle Lis

You don't have to hang anybody out to dry to get your systems pegged. Instead, make plans and...

Disability management pegged: Part 2

contributorGabrielle Lis

Identify "dirty" laundry and take it to the cleaners

Disability management pegged: Part 3

contributorGabrielle Lis

Iron out problems by taking action

Three attitudes that WON'T help return to work

contributorAnna Kelsey-Sugg

Not yet a RTW pro? A tip: avoid these three attitudes when dealing with an injured worker.

How to win change and influence people

contributorAnna Kelsey-Sugg

A change is as good as a holiday, right? Time to implement change where it's needed.

What's with 'That Department'?

contributorAnna Kelsey-Sugg

Want something done at work? It helps to know what and who you're working with. Start by asking...

RTW Coordinators: be true to yourselves!

contributorDr Mary Wyatt

Figuring out whether you're a team player or a solo flier, a nurturer or a strategist can make...

Just how painful is injury reporting?

contributorDr Mary Wyatt

Knowing when injury reports should be made and how they should be dealt with can reduce the pain...

Quick guide: Avoiding litigation

contributorGabrielle Lis

Don't send yourself--or your worker--to the dogs! Fair in-house systems can keep claims out of...

More than medical

contributorGabrielle Lis

Some people have a harder time managing their injury and returning to work than others. Are...

Doctor, doctor give 'em the news

contributorTom Barton

We consider why doctors fail to communicate well about return to work, and offer strategies for...

Common causes of workplace pain

contributorAnna Kelsey-Sugg

Understanding musculoskeletal pain will increase productivity and health.

Strategic implementation Q&A

contributorGabrielle Lis

How to take the long view and get where you want to go, faster.

Employers' ten RTW commandments

contributorAnna Kelsey-Sugg

Simple, straightforward guidelines for ensuring injured employees have access to all their legal...

Do occ docs do it better?

contributorTom Barton

If patients who see an occupational doctor get better results, why isn't it common practice?

Employees not coping with pain

contributorTom Barton

Understanding how distress interferes with recovery is the key to addressing difficult RTW cases.

Invisible injury

contributorGabrielle Lis

When it comes to "invisible injury", what you CAN'T see CAN hurt you--and your RTW prospects....

Are workplace activities harmful?

contributorDr Mary Wyatt

Despite growing perceptions that workplace activities cause and complicate injuries, the...

Not a Good Week?

contributorFayth Carrell

Dispatch from the desk of a RTW Coordinator, tackling re-injury and a nasty case of badweekitis.

8 tips for a great relationship - working with the claims manager

contributorTom Barton

We respond to a Return to Work Coordinator's query about resolving problems between employers...

"W_T_F is workers' comp?!" Part 2

contributorTom Barton

Small Business series Part 2: The nuts and bolts.

Q&A CONFIDENTIALITY

contributorGabrielle Lis

Shh! The low-down on confidentiality, return to work and workers' comp.

Motivate yourself, motivate your team

contributorDr Mary Wyatt and Tom Barton

A RTW coordinator's busy role can often put them at risk of stalling. We look at how to shift...

Rehab Providers a mystery to you?

contributorGabrielle Lis

This Q&A for employers covers the Who, What, When and How of Rehabilitation Providers

Run off your feet?

contributorDr Mary Wyatt

RTW Coordinators who manage time well do better. What are the secrets to good time management?

Premium troubles?

contributorTom Barton

We chat to Michael Simpson from OccCorp about how you can reduce your premium AND meet your...

Adventures in leadership

contributorGabrielle Lis and Dr Mary Wyatt

Read Mary's guide to fearless RTW Coordination leadership, then take up our Choose Your Own...

Separating stress and chronic pain

contributorTom Barton

Stress makes chronic pain worse, and worsens RTW outcomes. Here are 10 ideas to help alleviate...

The patient's mouth

contributorDr Mary Wyatt

Getting the information you need to facilitate RTW shouldn't be as painful as pulling teeth -...

The heart of RTW

contributorShannon McLaughlin

In this dispatch from the desk of a RTW Coordinator, a stint as a claimant brings a whole new...

The costs of cancer

contributorTom Barton

Cancer is the most widespread chronic disease in Australia. We look at 10 tips for supporting...

Walk this way

contributorTom Barton

Finding it hard to move your company on workplace wellbeing? Run these case studies by them and...

Trust: Dos and Don'ts

contributorGabrielle Lis

You know organisational trust has tangible benefits. Now for the hard yards: how can you foster...

Managers VS workers

contributorGabrielle Lis

Hang on! Isn't RTW supposed to be all about the love? We count down ten ways to improve tetchy...

Styles of communication

contributorGabrielle Lis

Passive. Aggressive. Assertive. How does your professional communication style affect your...

Asking assertively

contributorGabrielle Lis

Know what you want from people at work, but not how to get it? Learn how to talk the talk, and...

Navigating RTW Coordination

contributorGabrielle Lis

From managing interactions with doctors, to writing useful and appropriate file notes, new RTWCs...

Ten RRTWC pearlers

contributorRRTWCs of Queensland

Q-Comp was so impressed by the collective wisdom of QLD RRTWCs, they compiled a list of tips to...

Frustrated by "victims"?

contributorGabrielle Lis and Dr Mary Wyatt

People who believe they've been treated unfairly have lower functional ability than those who...

Worksite wonders

contributorGabrielle Lis

Visiting injured workers at home and at work is an integral part of the Scenic Rim Regional...

The age of manual handling

contributorGabrielle Lis

Qantas at Brisbane Airport safely retains older manual handling workers by asking whether there...

Office ergonomics

contributorTom Barton

Keep your workers happy, healthy and productive! Find out why ergonomics is important and then...

"How do I find meaningful alternate duties?"

contributorTom Barton

We respond to a common RTW Coordinator question.

White collar, blue collar

contributorGabrielle Lis

Are you a RTW professional daunted by the prospect of working with a predominantly blue collar...

Job Rotation - 1

contributorDr Mary Wyatt

Want to boost productivity, improve job satisfaction and reduce the incidence of musculoskeletal...

Estimating turnover costs

contributorGabrielle Lis

Making the business case for best practice injury management? There are simple methods to assist...

Job Rotation - 2

contributorDr Mary Wyatt

Overcome the common barriers and ensure employee buy-in.

Job Rotation - 3

contributorDr Mary Wyatt

Implementing job rotation.

Supervising wellbeing

contributorGabrielle Lis

How do managers and supervisors impact the mental and emotional wellbeing of their team? Is it...

Active listening eTool

contributorScott Sanderson and Gabrielle Lis

Don't just hear the words, listen to them. These five steps to becoming an active listener will...

Return to work professional: more than just a job?

contributorScott Sanderson

Overworked? Underappreciated? Remember why you do what you do.

Video presentation: Introduction to ergonomics

contributorDr Mary Wyatt

This introduction to ergonomics introduces the basic principles of ergonomics and why you'd want...

Surgery support

contributorDr Mary Wyatt and Tom Barton

Make a big difference by assisting employees who've decided on surgery

Discussing surgery

contributorDr Mary Wyatt and Tom Barton

Help workers understand the options and outcomes

Workplace policies and return to work

contributorScott Sanderson

We look at how organisational policies and practices can have a big impact on RTW outcomes.

Ten tips for communicating with doctors

contributorTom Barton

Dr Robyn Horsley gives us ten tips for great communication with the treating doctor.

Getting RTW buy-in

contributorTom Barton

Seasoned return to work professional Joanne Taranto explains the basis of a great RTW program.

Building your RTW toolkit

contributorTom Barton

Joanne Taranto explains how a RTW toolkit will expand your resources and get better results.

Setting Up a Workplace Disability Program

contributorDr Mary Wyatt

This article outlines how to set up a program to deal with workplace disability, and the...

Musculoskeletal conditions: Part one - a primer

contributorDr Mary Wyatt

Musculoskeletal disorders are a leading cause of compensated injury, but what exactly are they?

Musculoskeletal conditions: Part two - dealing with MSDs

contributorDr Mary Wyatt

How do you deal with musculoskeletal disorders in the workplace?

8 steps for tackling long-term cases - Part 1

contributorDr Mary Wyatt

Picking up a long-term case for the first time can seem daunting. Here are a series of steps to...

8 steps for tackling long-term cases - Part 2

contributorDr Mary Wyatt

Picking up a long-term case for the first time can seem daunting. Here are a series of steps to...

Guide to injury reporting systems

contributorRTWMatters team

Improvements to injury reporting systems are one of the most cost effective ways to improve...

Kicking goals

contributorStefanie Garber

Goal setting is a vital tool in the return to work process, but using it effectively can pose a...

Top ten tips for preventing long term claims

contributorGabrielle Lis

Changes to your injury management system can help reduce claim duration.

RTW success sounds like this

contributorAnna Kelsey-Sugg

Have a look at this letter from an employee of one workplace doing fantastic things for injured...

OHS and Return-To-Work

contributorKevin Jones

On developing a good relationship with OHS Managers.

Compensation: More painful than surgery?

contributorDr Mary Wyatt

There is a correlation between compensation and poorer surgical outcomes. What can be done?

Looking for the RTW peace dove?

contributorGabrielle Lis

Believe it or not, when conflict arises in RTW there ARE ways of dealing with it...

Good RTW processes: What's in it for ME?

contributorAnna Kelsey-Sugg

Six reasons why getting return to work right is worth YOUR time and effort.

Position Vacant - RTW Coordinator

contributorJulia Suban

What AM I worth? And how does this compare to what prospective employers THINK I'm worth?

RTW Coordinating in a nut-shell

contributorJulia Suban

Ever get looked at like YOU'RE a nut when you try and explain what you do? Here's a...

The Juggling Act

contributorFayth Carrell

Return to work coordination and everything else.

SPICE up your injury management

contributorDr Mary Wyatt and Tom Barton

The SPICE treatment method is simple and proven since WWI.

Learning from the Vet

contributorDr Mary Wyatt

Getting in touch with connectedness

Stress and emotional resilience

contributorGabrielle Lis and Tom Barton

Ever wondered what RTW and sabre-toothed tigers have in common? Or why some people bounce back...

The Balancing Act

contributorTom Barton

We speak to rehab provider Donna Valiant about managing everybody's needs, expectations and...

WEBINAR - Using surveys to understand your workplace and prevent claims

contributorDr Peter Cotton

Dr Peter Cotton explains how understanding workplace morale and quality of management allows...

Decisions about surgery: The rock and the hard place

contributorDr Mary Wyatt

Successful surgery starts with the best decision about whether surgery should be performed.

Recorded Webinar: Managing Psychological Claims in the Workplace

contributorKaye Frankcom

Psychological or mental health claims are a fast growing liability for most compensation...

Recorded webinar: The medical assessment of work capacity

contributorDr Andrea James

This webinar explores how doctors determine a person's work capacity.

Member Feedback: Tips on getting the most out of Return to Work Matters

contributorCheryl Griffiths

Our recent survey responses highlighted the number of ways that RTW Matters content is being...

Recorded Webinar: Communicating with Doctors - GPs and Specialists

contributorDr Phillip Meyerkort

This webinar explores how RTW Coordinators and Claims Managers can communicate effectively with...

Do me a favour, fix return to work

contributorDr Mary Wyatt and Stefanie Garber

People respond to positive acts with positive deeds of their own. Increased positive experiences...

Bridge the gap

contributorLori Boys

The 'bridge' between a proactive Health and Safety focus and Workers Compensation claims is...

Team Building...literally - Part 1

contributorLori Boys

If an organisation has a workers' compensation function that needs to be managed in-house, how...

Team Building...literally - Part 2

contributorLori Boys

If an organisation has a workers' compensation function that needs to be managed in-house, how...

Chondromalacia - now what is that?

contributorDr Mary Wyatt

Information on knee cartilage disorders, their treatments and a case study.

An introduction to workplace bullying

contributorStefanie Garber

What is workplace bullying? How common is bullying? What forms does bullying take? How does...

Fighting back: dealing with workplace bullies

contributorStefanie Garber

Taking a long-term preventative approach to bullying is cheaper and more effective than reacting...

Everyone plays a role in workplace bullying

contributorStefanie Garber

Bullying is more than individual conflict. Factors like policies, leadership and workplace...

Guidelines on shoulder rotator cuff problems

contributorDr Mary Wyatt

Flow charts detailing shoulder pain treatment

Apologies go a long way in work injury

contributorStefanie Garber

Offering injured workers an apology is likely to decrease long-term claims and improve outcomes...

Case Study: Let the client help you help them

contributorStefanie Garber

Each client comes with their own unique history, personality and circumstances.

eLearning: Musculoskeletal troubles

contributorDr Mary Wyatt

Understanding the difficulties everyone faces with musculoskeletal problems can help you help...

Examining supervisor competencies and return to work

contributorDr Mary Wyatt

Competencies supervisors need to affect positive RTW outcomes for workers suffering...

Dealing with the victim mentality

contributorDr Mary Wyatt

In response to a reader's questions, our resident Occ Phys explains how to encourage a proactive...

Why train supervisors and line managers in return to work?

contributorDr Mary Wyatt

A Powerpoint presentation on the whys and wherefores of supervisor training in RTW management.

Mental health at work, Steps to get there

contributorIngrid Ozols

An interview with Ingid Ozols, director of mh@work, exploring how mental health can be improved...

Recorded Webinar: Physiotherapy - how to get the best

contributorPaul Coburn

Occupational physiotherapy expert Paul Coburn explains the principles of good physiotherapy and...

Recorded webinar: Helping a discouraged employee

contributorGraeme Cowan

This webinar looks at ways that everyone can make a positive contribution towards improving the...

Influence: Steps to instantly connect with the claimant

contributorCarolyn Mounce

Building immediate rapport in return to work can turn adversary into ally.

Influence: Stop talking! Four keys to listening

contributorCarolyn Mounce

To be heard is a powerful experience, and for your claimant it will make them feel safer, more...

RTW and the workplace: Reciprocity rules

contributorMary Wyatt, using a Safe Work Australia report

Results from the national Return to Work Survey show the strength and consistency of workplace...

RTW and the workplace: Reciprocity rules Part 2

contributorMary Wyatt, using a Safe Work Australia report

Results from the national Return to Work Survey show the strength and consistency of workplace...

Webinar Recording: Employers taking the lead role

contributorKerry Foster

In this webinar Kerry Foster, Director of Active Occupational Health Services, will discuss the...

What is an IME?

contributorA. Richey

IME stands for Independent Medical Examination. They are used for a variety of reasons,...

Role Summary: Return to Work Coordinator

contributorA. Richey

Effective RTW coordinators play a vital role in injury management and prevention. It's neither a...

On Being a Company Doctor

contributorDr James Crompton

Dr James Crompton discusses the challenges and rewards of working as a company doctor.

Case Study: It pays to do the right thing, even when dubious about a claim

contributorDr Mary Wyatt

Michael was a 48-year-old machine operator. He had been at the workplace for nine months. During...

RTW Systems - How does your workplace stack-up?

contributorA. Richey

Developing effective workplace systems can be challenging. It can also be difficult to know if...

Injury Management: how to create your policy

contributorA. Richey

An injury management policy provides broad guidelines on the company’s approach to injury...

Template Injury Management Policy

contributorA. Richey

Are injury management policies a mystery to you? This template should help.

Better Workplace Systems: how to implement them

contributorA. Richey

This article takes you through some effective ways of making sure that your workplace systems...

Mental Health: developing an action plan for your workplace - part 1

contributorA. Richey

An estimated one in five employees will be impacted by a mental health condition at any one time...

Two-thirds of psychological claimants report no workplace contact

contributorGabrielle Lis

New research shows Australian employers delay and even avoid contact with workers who make...

How-to guide: Calling psychological injury claimants

contributorGabrielle Lis

Delaying contact with workers who’ve claimed for psychological injury can delay return to work....

New data shows employer support crucial for psychological claimants

contributorGabrielle Lis

In Australia, only one third of psychological claimants feel supported by their employer: those...

Webinar recording: Employers - The biggest influencers in RTW

contributorDr Mary Wyatt

Dr Wyatt discusses the lessons for employers from Return to Work Survey findings

Workplace solutions for worried claimants

contributorGabrielle Lis

What do workers who lodge a claim for psychological injury worry about? And how can the...

Webinar recording: Manage your mindset

contributorMark Stipic

3 key principles of communication you can start using immediately to speed up your RTW outcomes

Australia's most wanted: a mentally healthy workplace

contributorRTWMatters team

Want to secure a mentally healthy workplace but not exactly sure what one looks like? Mental...

The best Vs the rest: mental health at work

contributorRTWMatters team

Fifteen things that the best performing organisations do to promote good mental health at work

Webinar recording: Implementing a 24/7 injury reporting line

contributorMichael Simpson

This webinar discusses the values and outcomes of 24/7 injury reporting lines

What's with that knee? A first look

contributorDr Mary Wyatt

An introduction to knee injuries, covering the most common types of work-related knee problems,...

Carpal tunnel: The nerve of it!

contributorDr Mary Wyatt

An introduction to the physiology, symptoms, diagnosis and treatment of carpal tunnel syndrome.

Intro to PEMAs - pre-employment medical assessments

contributorRTWMatters team

What is a PEMA? What can - and can't - be achieved with this earliest of early interventions?

PEMAs aren't perfect

contributorRTWMatters team

Pre-employment medical assessments bring risks for employers as well as benefits. Potential...

Webinar recording: RTWCs & Doctors: Their influence on return to work

contributorTyler Lane

RTW Coordinators and health care providers: Longitudinal studies into their impact on RTW

Webinar recording: Working with a Company Doctor - A Unique Medical Discipline

contributorDr James Crompton

Dr James Crompton discusses the role of the company doctor, including employer expectations,...

Webinar recording: Supervisors and co-workers, vital but often overlooked links in RTW

contributorDr Mary Wyatt

This webinar explores evidence on how supervisors and coworkers can influence RTW, and how to...

Zeroing in on risky business: Hazard assessment and musculoskeletal disorders

contributorGabrielle Lis

We take a look at the non physical work factors that contribute to musculoskeletal disorders

Managing up

contributorGabrielle Lis

Influencing people above you in the organisational hierarchy is good for your career and can...

Webinar recording: Work-related psychological health and safety matters.

contributorPeta Miller

Meeting your duties under the work health and safety laws.

Supervisors apathetic about RTW?

contributorGabrielle Lis

Six apathy-busting tips for when supervisors just don't seem to care about managing RTW.

Case study: everyone has a role to play

contributorStefanie Garber

Employers and supervisors are key components of the return to work process. Without their...

Psychiatric cases and secondary depression - ELEARNING

contributorDr Peter Cotton and Dr Mary Wyatt

An online training module for RTW Coordinators who need tools to help them manage cases where...

Video presentation: Participatory ergonomics

contributorDr Mary Wyatt

Combining ergonomics WITH participation opens up a treasure load of possible solutions.

Rotator cuff troubles - video presentation

contributorDr Mary Wyatt

Shoulder problems are the second most common work-related musculoskeletal problem. Here's an...

Case Study: Injured, but not at work. What to do?

contributorDr Mary Wyatt

Workers with injuries sustained away from work may be tempted to protect their financial...

Six steps to good governance in RTW

contributorGabrielle Lis

Ever looked at someone else’s injury management results and thought: I want what they’ve got?...

Anxiety Q&A Part 1: The basics

contributorGabrielle Lis

Understanding anxious employees is the first step in helping them maintain their cool and remain...

Jokes, bullying and RTW

contributorLara Forth

Lara felt bullied by her case manager and colleagues when she returned to work - even when they...

Tension before and after an injury

contributorDr Mary Wyatt

A cost analysis of workplace culture and its impact on return to work

Top ten ways to reduce sick leave

contributorGabrielle Lis

Keep workers and reduce sick leave with a dose of sick leave sugar (and a dash of lemon!)

Case study: Flexible approaches can kickstart cases

contributorStefanie Garber

Despite the best efforts of the return to work manager, some cases seem to make little progress....

Cartilage tears

contributorDr Mary Wyatt

Knee cartilage tears explained

Top ten things to avoid in RTW

contributorAnna Kelsey-Sugg and Gabrielle Lis

Maximise the chances of great RTW outcomes by avoiding these bad boys.

Proactive management is crucial for anxious injured workers

contributorSarah Duffield

A machine operator who already has minimal work restrictions experiences another injury, this...

Top ten easy steps for improving workplace culture

contributorAnna Kelsey-Sugg

Good workplace culture fosters loyal employees who want to remain at their workplace.

You say it best when you say nothing at all: Effective listening

contributorScott Sanderson

Have you ever been told you are a poor listener? Maybe you have, but you weren't paying...

Ten benefits of working from home

contributorGabrielle Lis

Whether you're a full time remote worker, recovering from injury or illness, or practising...

(Home) working it!

contributorGabrielle Lis

Accentuate the positives and eliminate the negatives of remote work, with this strategic guide...

Ten challenges of working and recovering at home

contributorGabrielle Lis

Whether it's because of a work injury or a pandemic, many of us have periods of working from...