• About the workplace systems handbook
• Introduction: The importance of effective (RTW)  systems
  • Why good systems matter
  • Key components of effective RTW systems
• The partnership approach to injury management
  • A shared approach yields better outcomes
  • Collaboration in addressing psychosocial factors
  • Psychosocial support and preventing psychosocial hazards during RTW
  • Building trust and social capital
• Case managing injury, illness and RTW
  • Who is responsible for case management?
  • The 10 commandments of case management
• Early psychosocial screening and matched care
  • The case for early psychosocial intervention
  • Implementing early psychosocial screening
  • Implementation challenges and best practices
  • Key player roles and responsibilities
• RTW coordinator roles and competencies
  • Roles and responsibilities
  • Operational competencies
  • Strategic competencies
  • Psychosocial competencies
• Assessing the effectiveness of your RTW system
  • Regular worker surveys
  • Other assessment methods
• Injury reporting systems
  • The day-one advantage
  • Eight injury reporting system 'must-haves'
  • Choosing the right reporting system — the pros and cons
• Working with healthcare providers
  • Healthcare providers as partners in recovery and RTW
  • Working with external rehabilitation professionals
  • Early intervention programs
• Integrating psychosocial: From prevention to return to work
  • Understanding psychosocial hazards
  • Integrated approach to psychosocial safety: Prevention and recovery
  • Psychosocial safety climate and workplace culture
  • Preventing psychosocial hazards during return to work
  • Workplace culture and injury management: ‘Give and take’ models
  • How culture influences psychosocial interventions
  • Diagnostic tools: How healthy is your culture?
  • Getting it right: The key elements of best practice RTW culture
  • Culture fix: Transforming an unhealthy culture
• Getting the team onside
  • Committed management: Making the case for best practice RTW
  • Engaging supervisors: Key players in successful RTW
  • Committed employees: Key principles for involving workers
  • Strategies for engaging stakeholders in psychosocial approaches
  • Overcoming resistance to psychosocial approaches
  • Education about all health factors
• Identifying and working with quality healthcare providers
  • Building relationships with quality providers
  • Developing cooperative relationships
  • Ongoing communication best practices
  • Conducting workplace visits
  • Setting up templates, expectations and standards
  • Standard letters for workers' medical consultations
  • Building trust in recommended medical practices
• Policies and procedures
  • Writing an injury management policy
  • Seven major elements of an effective injury management policy
  • Anticipating special situations
  • Implementing policy